Assistant Facilities Manager

Assistant Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

JLL is seeking an Assistant Facilities Manager for an on-site role to assist in the delivery of services to operate and maintain the assigned properties including customer / client services, financial management, facility maintenance and procurement and supplier management.

Job Responsibilities

You will be responsible for carrying out the following duties specific to your position :

• Directly support the Facilities Manager in executing the needs of managing the assigned portfolio.
• Assist the Facilities Manager in the delivery of services to operate and maintain the property including financial, technical, maintenance, procurement, and asset & vendor management.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Support account employee experience initiatives.
• Ensuring the JLL delivery is continuously delivering both operational excellence in our service and delighting the customers in their experience with our services.
• Support Facilities Manager with site level relationships with the key client representatives and on-site key stakeholders to discuss ongoing service delivery, user experience and forward planning for the facility while maintaining a positive working environment that is conducive of surfacing and resolving the root cause of issues.
• Assist with critical after-hour issues & participate as a key team member in response to emergency situations.
• Help manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations.
• Ensure compliance with Occupational Health and Safety policies, regulations, legislation and cultivate a workplace where health and safety is a priority for client, team members and contractors focusing on a "goal zero injuries" strategy.
• Support the Facility Manager in the implementation of short and long-term projects for the client.
• Manage Computerized Maintenance Management System (CMMS) to focus on providing know-how guidance, instruction and support for processes and procedures related to work order management delivery. Conduct daily / weekly / monthly office inspections.
• Help prepare, submit, and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure an accurate forecasting process.
• Hold service providers accountable to the terms and conditions of their contracts.
• Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics, and business practice.
• Meet or exceed defined client feedback scorecard objectives, develop action plans to address any issues and seek out opportunities for the continuous improvement of our services.
• Nurture an environment conducive to good teamwork and cooperation among colleagues, including supporting a culture of diversity and inclusion and strong ethical behavior.
• Proactively promote safety mindset in everything we do by implementing "goal zero injuries" strategy.
• Manage and operate facility utilizing industry and JLL Best Practices, implementing improved or new processes that improve service to the client and / or reduce cost.
• Maintain the facility appearance, service levels, and hospitality at very high levels.
• Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.). Ensure audit action items are completed on the required timing.
• You feel empowered to create memorable human experiences for the client, the internal JLL team and the account's One Team while upholding safety standards.
• You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
• You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally, and demonstrates accountability.
• You are open to new and innovative ideas, and you focus on continuous improvement and delighting the customer.
• At JLL you are expected to think "WE". Everyone in the organization is part of the team!
• You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.
• You are a change agent who lives JLL's core values, including ethics, teamwork, and excellence.
• Working with and for people is your passion!

Qualifications :

Location : On-site Houston, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :