Library Security Monitor Job at Government Jobs in Madison

Library Security Monitor

The Madison Public Library is looking to hire Library Security Monitors. If you are interested in a Library Security Monitor position, this is your opportunity to apply. Library Security Monitors provide critical safety assistance and customer service to library customers and staff. The work involves promoting a welcoming and helpful library atmosphere, ensuring customers follow all facility rules, policies, and City ordinances, resolving conflicts, and supporting customers and staff so that customers have a successful library experience. In addition, the work may include checking materials in and out, assisting people with basic computer tasks, and frontline service to customers at library service desks. A desire to help your community, strong communication skills, the ability to work as part of a team, and flexibility are necessary to be successful in this position. The work is performed under the general oversight of a Library Program Coordinator, Librarian or a Neighborhood Library Supervisor.

Security Monitors are responsible for greeting patrons and educating them on appropriate library behaviors. Security Monitors provide a good deal of support to library customers experiencing homelessness, as well as maintain a positive atmosphere for all patrons in a small library building or within designated areas of the Central Library, where many patrons are trying to share the same space.

Current Vacancies

Central Library (201 W Mifflin St.) - Hours will vary between :

• 9 : 00 am - 9 : 00 pm, Monday - Thursday
• 9 : 00 am - 6 : 00 pm Friday
• 9 : 00 am - 5 : 00 pm Saturday
• 1 : 00 pm - 5 : 00 pm Sunday (Labor Day - Memorial Day)

Meadowridge (5726 Raymond Rd.) - Hours will vary between :

Hawthorne (2707 E Washington Ave) - Hours will vary between :

Approximately 14 hours (or 16 hours at Central) per week, including weekdays, weekends and evenings. This posting may be used to fill vacancies that occur in this classification at other Libraries that may arise over the next four (4) months. Applications will be accepted until the closing date, however the selection process may begin prior to the closing date based upon the needs of the department.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

Examples of Duties and Responsibilities

Minimum Qualifications

Six (6) months of experience in a public contact or customer service job. OR Two (2) years experience in applying the following :

Based on the number of qualified applicants, random selection may be used to determine which applicants are invited to test and / or interview for these positions. The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities. For a complete list of the Knowledge, Skills, and Abilities, please see the Library Security Monitor class specification.

Special Requirements

Ability to meet the transportation requirements of the position. Physical Requirements :

Hourly employees are eligible to earn sick leave and may qualify for other benefits depending on the number of hours worked. Please visit our website for more information.

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