Intake Coordinator

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services - psychiatry, addiction recovery, mental disorder treatment, etc. - that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Intake Coordinator

Pyramid Healthcare - Newport News Detox & Residential Treatment Center

Location : Newport News, VA

Schedule : Tuesday-Saturday, 11 : 00 AM - 7 : 00 PM

Compensation : $18-$20 per hour

About Us

Pyramid Healthcare's Newport News Detox and Residential Treatment Center is passionately dedicated to providing comprehensive, evidence-based care for individuals on their inspiring journey to recovery from substance use disorders and co-occurring mental health challenges. Our medically supervised detox and structured residential treatment programs empower clients through every stage of recovery with personalized therapy, life-skills development, and holistic services. Proudly serving the vibrant Virginia Peninsula-including the Tidewater region and Hampton Roads-we accept all forms of Virginia Medicaid, ensuring that our community has access to the care they need!

Position Summary

The Intake Coordinator plays a crucial and exciting role in our admissions team, serving as the welcoming first point of contact for incoming clients. This dynamic role ensures a smooth, supportive, and compliant admission and discharge process by expertly coordinating documentation, assessments, communication, and insurance-related requirements. The Intake Coordinator collaborates closely with our dedicated clinical, administrative, and nursing staff to create an organized and client-centered intake experience that truly makes a difference!

Key Responsibilities

• Facilitate and complete all admission paperwork, verify documentation (e.g., photo ID, insurance), and coordinate with nursing for seamless client transitions.
• Conduct level-of-care assessments and complete PCPC or ASAM documentation for admission, continued stay, and discharge.
• Manage insurance tasks including precertification, utilization review notes, and communication with Managed Care Organizations (MCOs) and Single County Authorities (SCAs).
• Assist SCA clients with Medical Assistance applications, including coordinating with external representatives and submitting required documents.
• Communicate with probation / parole officers and employers when appropriate client consent is obtained.
• Manage client photographs and ensure proper labeling and distribution.
• Complete all detox-only discharge tasks such as scheduling outpatient appointments, AA meetings, and timely discharge summaries.
• Provide and collect family surveys as needed and coordinate with nursing staff for effective discharge planning.
• Conduct prescreens via phone and in-person; enter data into the EHR; schedule assessments or offer referrals.
• Maintain confidentiality and ensure compliance with organizational, regulatory, and licensing standards.
• Complete all required company and accreditation trainings.
• Perform additional duties as assigned.

Qualifications

High school diploma or equivalent required; prior experience with the population served preferred. Knowledge of behavioral health systems, insurance authorization processes, and intake procedures.

Join Our Team

If you are compassionate, organized, and dedicated to supporting individuals on their recovery journey, we would be absolutely thrilled to hear from you! Apply today to make a meaningful impact at Pyramid Healthcare in Newport News!

Pyramid CORE Values :

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values : INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions :

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at :

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.