Training and Development Manager

Job Type : Full Time

Schedule : Monday to Friday

Work Location : Ability to work remotely when not traveling

Travel : 40% of the time

Travel Type : Domestic Only. Partial weeks M-F only.

Job Summary :

We are seeking an experienced Training and Development Manager to join our team in the Property Management industry. As the Training and Development Manager, you will be responsible for designing, developing and implementing training programs that enhance the skills and knowledge of our employees to meet the changing demands of our business. You will collaborate with senior management, department heads, and other individuals throughout the company to identify training needs and create strategies for addressing them. This role requires strong communication, leadership, initiative and project management skills.

Key Responsibilities :

• Develop and implement training programs for new hires, as well as ongoing training for existing employees, to ensure they have the necessary knowledge and skills to perform their jobs effectively.
• Strategize and develop comprehensive training plans for the successful rollout of new initiatives, systems, or processes within the company.
• Work collaboratively with senior management, department heads, and other individuals throughout the company to identify training needs, create training objectives and strategies, and execute training plans.
• Design and develop training materials, such as manuals, presentations, videos, e-learning courses, and other materials as required.
• Deliver engaging training sessions both virtually and in person, using a variety of training methods and techniques to ensure effectiveness.
• Collaborate with help desk to identify common user software errors, investigate reported issues to determine their root causes and develop / update training plans to help eliminate the errors.
• Monitor and evaluate the effectiveness of the training programs through feedback and assessments and make necessary adjustments to improve outcomes.
• Review updated policies and procedures to identify the training needs and objectives associated with each change.
• Succession planning – identification and development of high potential talent and employee / leadership development plans.
• Partner with external training providers to supplement our internal training programs and ensure that employees have access to the latest industry trends and best practices.
• Stay up-to-date with industry trends and developments in the field of training and development through reading knowledge articles and attending industry and field related conferences and incorporate them into our training programs.
• Maintain and report on training metrics to evaluate the effectiveness of our training programs.
• Develops and maintains organizational communications to ensure employees have knowledge of training and development events and resources.
• Exemplify the desired culture and philosophies of the company.
• Work effectively as a team member with other members of the management and HR staff.
• Monitor and track training expenses, ensuring that they stay within the allocated budget and provide cost-effective solutions.

Qualifications :

3+ years of experience in training and development

2 years in the property management or hospitality industry preferred but not required.

Strong knowledge of adult learning principles and training methodologies.

Proven experience in creating and implementing effective training programs.

Experience with e-learning, learning management systems (LMS), and other technology platforms for training delivery.

Strong computer skills with knowledge of Microsoft Office Suite.

Excellent communication, presentation, and interpersonal skills.

Ability to adapt training content and delivery methods to accommodate diverse personalities, learning styles, languages, and skill levels.

Apply critical thinking by demonstrating the ability to analyze and evaluate information objectively, independently, and logically in order to make informed decisions and solve problems.

Propensity to find innovative solutions and drive problem-solving initiatives.

Demonstrated leadership skills, with the ability to motivate and engage employees at all levels of the organization.

Strong project management skills, with the ability to manage multiple projects simultaneously.

Ability to travel 40% of the time.

Education :

Bachelor's degree in Human Resources, Business Administration, Education, or related field preferred but not required.

Highschool diploma or the equivalent required.

Language :

Spanish (Preferred)

Benefits :

401(k)

401(k) matching

Medical Insurance

Vision insurance

Employee assistance program

Flexible spending account

Health savings account

Life insurance

Paid holidays

Paid vacation and sick time

Referral program

If you have a passion for training and development, and experience in the property management or hospitality industry, we encourage you to apply for this exciting opportunity to help our organization grow and thrive. We offer a competitive salary, comprehensive benefits, and a positive work environment where you can make a difference.

About the company

Sherman Residential, a division of Benj. E. Sherman & Sons, Inc., is a family owned Chicago-based real estate firm that focuses on apartment ownership and management around the United States. We are best known for our commitment to maintaining beautiful apartment communities, our exceptional customer service and our outstanding investment opportunities which have generated excellent annual investor returns since 1990.

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