Network Customer Service Support

A company is looking for a Network Customer Service Support 2.

Key Responsibilities

Conduct thorough research across multiple system applications to identify root causes of complex issues

Communicate confidently and professionally via phone and email with providers as a subject matter expert

Receive and respond to service requests via email, telephone, or Customer Relationship Management (CRM) system

Qualifications

Required - High School diploma or equivalent

Proven ability to work independently with minimal supervision

Preferred - Customer service experience in a transaction-based environment

Experience managing varied caseloads requiring different approaches

Experience with CRM systems and reporting tools