Veterinary Assistant
The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.
Essential Responsibilities and Tasks :
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarians, veterinary technicians and all other associates to maintain the flow of patients.
- Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
The Five Principles :
Quality - The consumer is our boss; quality is our work and value for money is our goal.Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.Hiring Qualifications Competencies :
LeadershipAction Oriented Customer FocusListeningPeer RelationshipsPersonal LearningEnsure medical qualityEffective communicationDrive for resultsFunctional SkillsPriority SettingCapabilities and Experience (Can Do) :
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.Attitudes (Will Do) :
Initiative shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.Integrity Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment.Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.Independence Able and willing to perform tasks and duties without supervision as appropriate.Special Working Conditions :
Ability to work at a computer for long periods of time.Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)Client needs and work volume may often require more than 40 hours per week to complete the essential duties of this job. This position requires special hours including working weekends and evenings.Experience, Education and / or Training :
Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred.Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice.We Are a Drug-Free, Smoke-Free, Equal Opportunity Employer. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.