No longer accepting applications
Pet Resource Center Coordinator
Arizona Humane SocietyPhoenix, AZ, US3 days ago
Job type
- Full-time
Job descriptionHigh school diploma / GED required. Associate or Bachelor's degree, or comparable work experience preferred. Minimum two years of experience in a customer service or call center position required. Prior supervisory experience in a customer service or call center environment is required. Must possess excellent customer service and interpersonal skills and be able to resolve conflict. Must be able to function in a fast-paced environment. 6 months to 1-year experience at AHS or in an animal welfare environment preferred. Able to speak, read, and write English; Spanish language helpful. Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and Explorer; able to learn other software programs as necessary. The position requires proficiency in Chameleon software, CAMs, and Acuity scheduling software, or the ability to learn / use all of the software. Serve as a lead to the Pet Resource Center Specialists. Assist with training and directing the team in day-to-day operations. Handle Tier 1 customer escalations as necessary; settle disputes involving public and employee concerns. Assist with keeping all training materials up to date and in line with the expectations of both the AHS and the PRC mission statements. Maintain a positive PRC workplace that encourages the team to develop as individuals and as a team. Encourage a culture of community and relationship building as employees speak to callers about their pets. Perform all duties of a PRC Specialist, including answering inbound calls via multiple queues and make outbound callbacks in a timely, compassionate, and professional manner. Performs regular Quality Assurance assessments of all interaction channels to ensure a consistently Excellent Experience every time, providing regular feedback and coaching to team members.
Pet Resource Center Coordinator
The Arizona Humane Society is looking for a dedicated and motivated Pet Resource Center Coordinator to join our team and work a hybrid schedule at our South Mountain Campus. We are looking for someone to champion AHS's core values of Innovation, Compassion, and Excellence. If you are a talented individual, please continue to read now!
Paws Up For Great Benefits!
- Competitive salary
- Generous PTO program
- Up to 8 paid holidays per year
- 401(k) with employer contribution
- Medical, Dental and Vision Plans
- Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
- Discounts on veterinary services and other pet perks!
A Day in the Life :
The Pet Resource Center Coordinator will support the Arizona Humane Society's Pet Resource Center by assisting with call volume, providing real-time chat support, and ensuring excellent caller experiences through weekly interaction scoring. They will assist the Supervisor with coaching team members across multiple communication channels to meet or exceed performance goals. The Pet Resource Center Coordinator will foster a positive team culture through recognition and engagement, monitors the real-time queue to ensure efficient call, voicemail, and chat handling, and provides up-to-date resources, training, and SOPs. They will promote team growth by supporting individual and departmental goals, identifying talent, and preparing top performers for advancement.
Job Requirements :
Physical Demands / Work Environment :
The employee must occasionally lift and / or move up to 20 pounds. There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.
Ready to Join our team and make a difference every day?
Create a job alert for this search
Resource Coordinator • Phoenix, AZ, US
Related jobs
Pet Resource Center Coordinator.The Arizona Humane Society is looking for a dedicated and motivated Pet Resource Center Coordinator to join our team and work a hybrid schedule at our South Mountain...Show moreLast updated: 4 days ago
The Branch Administrative Coordinator is responsible for coordinating the front desk receptionist and administrative duties for the branch.
Responsibilities include : greeting members and visitors, c...Show moreLast updated: 21 days ago
Centra Healthcare Allied is seeking a travel Physical Therapist for a travel job in Casa Grande, Arizona.Job Description & Requirements.
Physical Therapist / PT to join their growing team for a cont...Show moreLast updated: 30+ days ago Centra Healthcare Allied is seeking a travel Physical Therapist for a travel job in Casa Grande, Arizona.Job Description & Requirements.
Physical Therapist / PT to join their growing team for a cont...Show moreLast updated: 30+ days ago 
Associate Veterinarian - El Dorado Animal Hospital.Fountain Hills, Arizona | AAHA-Accredited | Cat Friendly Practice.El Dorado Animal Hospital is excited to welcome a compassionate and motivated.Si...Show moreLast updated: 12 days ago
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 29 days ago
Patient Experience Coordinator.At Aspen Dental, we put you first, offering the security and job stability that comes with working with a world-class dental service organization (DSO).Our best-in-cl...Show moreLast updated: 30+ days ago
The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.At CHOICE He...Show moreLast updated: 29 days ago
It's no surprise people are passionate about the health and happiness of their pet and our.When it comes to the products and solutions in our stores, our incredible teams of merchandising associate...Show moreLast updated: 9 days ago
We are seeking dedicated individuals to join our team as a Manager in Training.As we continue to experience significant growth, we are looking to bring in individuals.
We are looking for individuals...Show moreLast updated: 22 days ago Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 30+ days ago 
On Q Property Management is looking for a full-time Service Coordinator to join our team in Gilbert, AZ!.We are a fast-growing property management company focused on customer service, communication...Show moreLast updated: 30+ days ago
Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 19 hours ago Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 30+ days ago 
TNAA TotalMed Allied is seeking a travel Physical Therapist for a travel job in Casa Grande, Arizona.Job Description & Requirements.
We are looking for a Physical Therapist (PT) for an immediate tra...Show moreLast updated: 17 days ago
Pet Care Technicians are responsible for delivering on our core promises, cleanliness and compassionate care.This position spends the most time directly in contact with our furry friends.Someone in...Show moreLast updated: 30+ days ago
Vaco Phoenix is looking for an HR Coordinator for a top client in Mesa AZ! The HR Coordinator will handle onboarding, benefits set up, and day-to-day HR duties as well as full cycle recruiting.This...Show moreLast updated: 20 days ago
The Salon at Petz Place, Goodyear is seeking a.Petz Place / Bark Avenue, Goodyear premier pet food store with grooming located inside! We aim to provide our clients and their pets with the highest qu...Show moreLast updated: 13 days ago
Pet Resource Center Coordinator
Arizona Humane SocietyPhoenix, AZ, USAFull-time
Quick Apply
- Promoted
Branch Admin Coordinator
Boys & Girls Clubs Of The ValleyMesa, AZ, USFull-time
- Promoted
Travel Physical Therapist - $1,951 per week
Centra Healthcare AlliedCasa Grande, AZ, United StatesFull-time
- Promoted
Travel Physical Therapist - $2,189 per week
Centra Healthcare AlliedCasa Grande, AZ, United StatesFull-time
- Promoted
Veterinarian
El Dorado Animal HospitalFountain Hills, AZ, USFull-time
- Promoted
Tax Associate - 2+ Yrs Paid Tax Experience Required
IntuitParadise Valley, AZ, USFull-time
- Promoted
Patient Coordinator
Aspen DentalGlendale, AZ, USFull-time
- Promoted
Patient Coordinator
Choice Healthcare ServicesGlendale, AZ, USFull-time
- Promoted
Merchandise Coordinator
PetSmartPhoenix, AZ, United StatesFull-time
- Promoted
Team Development Coordinator
Globe Life Carder AgencyGoodyear, AZ, United StatesFull-time
- Promoted
Seasonal Tax Associate - Local
IntuitParadise Valley, AZ, USFull-time
- Promoted
Service Coordinator
On Q Property ManagementGilbert, AZ, USFull-time
- Promoted
- New!
Take Surveys Get Paid!
Prime InsightsFountain Hills, AZ, USFull-time
- Promoted
Tax Associate
IntuitParadise Valley, AZ, USFull-time
- Promoted
Travel Physical Therapist - $2,284 per week
TNAA TotalMed AlliedCasa Grande, AZ, United StatesFull-time
- Promoted
Pet Care Technician (K9 Resorts)
K9 Resorts ChandlerChandler, AZ, USFull-time
- Promoted
HR Coordinator - Mesa, AZ!
Vaco by HighspringGoodyear, Arizona, United StatesFull-time
- Promoted
Dog Groomer
BARK AVENUE ENTERPRISESGoodyear, AZ, USFull-time