Customer Service Representative

Job Description

Do you love turning customer challenges into solutions?

At Clearwater Composites, we don’t just manufacture composites- we engineer possibilities. As a Customer Service Representative, you’ll be the vital connection between our customers and our innovative team, helping companies across the country bring their toughest composite ideas to life.

If you thrive in a detail-driven role, enjoy solving complex problems, and value building strong relationships, this is your opportunity to join a company where big ideas and innovation drive our success and growth.

Position Summary :

The Customer Service Representative (CSR) serves as a first point of contact for customers—handling inquiries, preparing accurate quotes, managing orders, and ensuring exceptional service throughout the customer journey.

This role requires a balance of customer-facing communication and detail-oriented administrative work, supporting both external clients and internal teams. The ideal candidate brings strong organizational skills, excellent communication, and the ability to learn and apply technical information in a manufacturing environment.

Essential Duties and Responsibilities :

1.     Customer Communication & Support

• Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, pricing, lead times, and order status.
• Resolve customer concerns promptly and professionally, escalating issues when necessary.
• Build strong relationships through proactive communication and exceptional service.
• Understand and advocate for customer needs within the organization to ensure satisfaction.
• Collaborate with the sales team to identify growth opportunities with existing customers.
• Maintain a courteous and customer-focused approach in all interactions.

2.     Order Coordination

Review and process customer purchase orders with precision and efficiency.

Verify order details including pricing, product specifications, and shipping instructions.

Coordinate with engineering and production to ensure timely shipping of customer orders.

Monitor open orders and proactively communicate updates or delays to customers.

Update and maintain pricing and lead time information for existing and new customers.

Support customers when expedited orders or special scheduling is needed.

3.     Quoting Support

Prepare and provide quotes for standard products and services. Update pricing (requotes) for existing customers.

Ensure all quote documents are complete, consistent, and error-free.

4.     Data and System Administration

Maintain accurate records of quotes, orders and customer interactions in internal databases.

Communicate with all departments to meet customer requirements.

Confirm and communicate shipping dates.

Assist in creating or improving tools to streamline quoting and order workflows.

Provide reporting and documentation to support continuous improvement and customer satisfaction.

Qualifications :

Associates degree or 3+ years of experience in customer service, quoting, order processing.

Strong communication skills – written, verbal, and interpersonal – with a customer-first mindset.

High attention to detail and strong organizational abilities.

Experience in a manufacturing or production environment is preferred.

Proficiency in MS Office, Outlook and Excel skills (formulas, data validation) required.

Accounting software, QuickBooks.

Ability to learn and apply technical concepts, mechanical aptitude a plus.

Benefits :

401(k)

Employer 401(k) contribution

Health insurance

Dental insurance

Health Savings Account (HSA)

Paid time off accrual starting Day 1 of employment

80 hours of paid holidays annually

Job Type : Full-time

Pay : Starting at $50,000 / year

Schedule : Day shift, Monday – Friday (with the potential for half days Fridays)

Work Location : Onsite at Clearwater Composites on the outskirts of Duluth, MN.

Company Profile :

Clearwater Composites is a growing, innovative manufacturing firm in Duluth, MN. With a focus on designing and manufacturing composite solutions for a wide variety of customer needs, our company is always looking for new and unique answers to the trickiest composites challenges. While Clearwater has fewer than 50 employees, we are a small company with big-company ideas and ways of thinking!