Supervisor Patient Access - Evening Shift (3p-11p) - Abington ED

Job Posting

Rotating Weeks : S, M, W, T, F M, T, W, F, S AND Every Other Weekend

Oversees the daily registration functions within Patient Access's scope of work. Ensures the operational unit is staff appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed and monitors key performance metrics to ensure goals are achieved.

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department.

Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.

Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.

Participate in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility.

Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely.

Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff's time and attendance for compliance.

Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department.

Ensures regulatory and compliance requirements are met; comply with departmental and institutional protocols.

Achieves individual and team performance metrics. Completes staff quality assurance reviews.

Completes staff's annual performance evaluation providing feedback on staff member's performance and achievement of annual goals to the Regional Manager.

Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations / referrals and coverage requirements.

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.

Excellent written and oral communication skills.

Requires the use of problem solving and decision-making skills in a variety of complex situations.

Excellent leadership and interpersonal skills.

Strong quality assurance and critical thinking skills are necessary for this role.

Minimum Education and Experience Requirements :

Associate's degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office / practice, hospital setting, healthcare insurance provider or other healthcare relevant experience AND Minimum of 2 years of patient registration experience required AND Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required.

Workday Evening (United States of America)

Regular

1200 Old York Road, Abington, Pennsylvania, United States of America

Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic / programmatic, clinical and applied research.

Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.

Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.