Floor Manager

ABOUT THE COMPANY

Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London.

Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences to our members and guests.

Maxime’s mission is to deliver excellence in service standards with enlightened hospitality. Exhibiting passion for what we do within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion where members’ needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff.

POSITION SUMMARY

Reporting to the Restaurant Manager, the Floor Manager will assist with overseeing the restaurant operations, providing a level of service that exceeds guest expectations, and ensuring all staff work together as an effective team to deliver exceptional hospitality.

ESSENTIAL DUTIES & RESPONSIBILITIES

Service & Hospitality

• Ensures exceptional service standards and member satisfaction across the dining room.
• Promotes a team culture and passion for hospitality, food and beverage.
• Sets an example for impeccable service, maintaining the ability to step into any role in the restaurant in as needed or during moments of high volume.
• Enhances the private club experience by delivering an exceptional guest experience that balances charm, warmth, hospitality, and sophistication - fine-tuned to the individual member or guest.
• Responds swiftly to address employee or member requests

Leadership

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

EEO STATEMENT

Maxime’s is proud to be an Equal Opportunity Employer.    We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.