Business Manager - Onsite Cincinnati, OH

Strategic Business Relationship Manager

First Shift (Days) Environmental Conditions : Office

What Will You Do?

Develops and leads the strategic business relationship with commercial and development clients, through understanding the client's organization and needs, while improving client service and satisfaction in the overall best interest of the company. Understands the technical and business specifics with respect to client and business requirements of how they fit with the company on site business strategy, and identifies solutions aligned with these requirements. Builds a foundational relationship with business accounts which represent a high level of volume and complexity in a site to generate business growth through identifying and developing business opportunities and partnering with Sales. Serves as a partner to de-escalate critical issues and as a decision maker for day-to-day needs.

Location : Cincinnati, OH

Essential Functions :

• Develops and is responsible for the strategic business relationship with existing and new clients. Understands the client's organization and business needs, and driving action based on the company site and network priorities.
• Builds client relationships, partnerships, and identifying growth opportunities with existing clients.
• Facilitates the execution of the portfolio management strategy for a program of clients.
• Drives contract compliance; generates and negotiates new contracts and updates to existing contracts with input from the Business Development Executives, and site leadership.
• Runs site and operations (S&OP) processes; uses business intelligence and client input to drive long-term demand and capacity scenario planning. Assists in development of annual revenue budget.
• Drives growth and business expansion through new business pricing strategy development and review, customer and site portfolio reviews, use of Sales Business Intelligence (SBI) data, and collaborating with the Business Analysts, Quotes, and Sales team.
• Leads pricing and product profitability through annual pricing updates, identifying sources of leakage, management of services and contract negotiations.
• Establishes and leads strategic-level client meetings.
• Provides business input to project team members.
• Supports engagement with the Customer Allegiance Survey (CAS) processes through follow-up on detractors and management of critical customer concerns.
• Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting company and client's interests and image. (i.e. batch production issue resolutions and quality investigations).

Education : Bachelor's degree in science, Business or related field required. Master's degree in business or science preferred.

Experience : Five years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities.

Equivalency : Equivalent combinations of education, training, and meaningful work experience may be considered.

Competencies : Some understanding of project management principles is required. Knowledge of GMP and pharmaceutical industry is strongly preferred. Able to influence others to reach agreements and adopt a course of action. Outstanding communication skills; capable of maintaining optimistic communication with clients and internal customers, while leading challenging situations. Able to serve as the client advocate, while balancing the company's priorities. Able to identify market opportunities for new and existing clients / products. Experience with budgeting and forecasting is required. Highly skilled at conflict resolution and negotiation.

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Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.