Fraud Strategy & Analytics Manager

Fraud Strategy & Analytics Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Fraud Strategy & Analytics Manager within PNC's Technology organization, you will be based in Pittsburgh, PA; Strongsville, OH; Birmingham, AL, or Dallas, TX. This position is primarily based in a location within PNC's footprint.

Skills : Team Management, Team Development Fraud and Analytics domain experience Data Science, Statistics and Data Analytics Graph Database experience Data Correlation and Visualization

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Oversees the performance of analytics to develop and maintain fraud strategies. Socializes and gains approval for broad fraud strategy changes.

Works closely with internal fraud partners, business partners, and external vendors to ensure optimal strategic use of fraud tools. Works with external vendors on fraud model development, performance monitoring, and implementation.

Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends.

Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention, and other business requests. Provides fraud analysis to support decision making across the company.

Provides direction and sets priorities for the team. Ensures fraud strategies balance customer experience, fraud / loss mitigation, and operational expenses. Provides effective leadership, education, coaching, and consultation for business segments' fraud / loss policies, procedures, initiatives, and programs.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.

Preferred Skills : Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

Competencies : Analytical Thinking, Consulting, Data Gathering and Reporting, Emerging Technologies, Fraud Detection and Prevention, Matrix Management, Problem Solving

Work Experience : Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education : Bachelors

Certifications : No Required Certification(s)

Licenses : No Required License(s)

Pay Transparency : Base Salary : $80,000.00 $178,250.00 Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business, and / or individual performance.

Application Window : Generally, this opening is expected to be posted for two business days from 10 / 14 / 2025, although it may be longer with business discretion.

Benefits : PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement : If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO) : PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents : Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.