Job Description
- ONLY CANDIDATES RESIDING WITHIN THE METRO DETROIT AREA WILL BE CONSIDERED FOR ROLE
Overview :
HCi, a leading provider of quality, innovative, and energy efficient hydronic balancing products for the HVAC industry, is seeking a Customer Service Representative. The successful candidate would possess education and early job experience that will help lead to the success of HCI by processing PO’s, coordinating group inboxes and calendars, and producing quality, competitive HVAC estimates. The candidate would also benefit from having an educational background and or working knowledge of plumbing and HVAC systems.
Responsibilities :
Process PO’s and enter orders into HCI’s enterprise systemManage and maintain multiple inboxes keeping them up to dateSupport the estimation team by populating a quotations calendarCompile and finalize estimate within provided deadlineCreate, organize and massage excel data sets for use in multiple projectsFollow up with customer inquiries to ensure ongoing customer satisfactionManage time effectively, meet performance goals, and work cooperatively with other members of the teamDetermine customer needs and expectations in order to recommend specific products and solutionsProvide accurate information regarding availability of in-stock itemsAssist customers with lead time and tracking requestsTechnical support to the product linePresent a professional image at all times to customers and during scheduled shiftFollow company policies and proceduresPerform other duties as and when requiredJob Requirements :
Bachelor’s Degree desiredA minimum of 1-3 years’ experience (Education may be taken in conjunction with experience)Knowledge of plumbing and HVAC systems preferredExperience with wholesale or PVF sales is a plusProduce timely, accurate, and competitive estimates with minimal dataComputer Program proficiencies : Strong Excel skills, MS Word and OutlookAttention to detail and accuracyAnticipate requirements and cost components of projectsStrong organizational skills and ability to multi-taskAggressive nature, independent thinkerExcellent communication skills with team members and clientsCustomer Service FocusDesire to learnHydronic Components Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.