Patient Experience Representative II

Patient Experience Representative II

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. This role applies to any openings available in our Medical Specialties Division which includes Dermatology, Nephrology, Endocrinology, Pulmonology, and OBGYN / Midwifery. Full Time and Part Time opportunities available! Possible Locations : Downtown Spokane, Northpointe, and Spokane Valley Position Summary The Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic. Requirements High school graduate or equivalent education / work experience Associates degree preferred One year of experience in the medical field, or 2 years of clerical experience in a non-medical field Two years medical experience preferred Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging : We work to create a true sense of belonging for all our employees Mission-driven : We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership : Washington state's largest community-based, locally governed health system Employee-centric : Named Forbes "America's Best Employers by State" for several years running Technology : "Most Wired" health care system 15 years in a row Leading research : MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle : Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.06 - $25.98 USD. However, pay is influenced by factors specific to applicants, including but not limited to : skill set, level of experience, and certification(s) and / or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here. MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE / AA / M / F / D / V