Resort General Manager

Job Description

Job Description

Company Description

Discover an extraordinary oasis nestled amidst the breathtaking Sonoran Desert landscape at  Westgate Painted Mountain Golf Resort . Situated alongside an immaculate 18-hole championship golf course, our resort invites you to bask in the warmth of the sun while marveling at the stunning vistas of Mesa, Arizona's third-largest city. As a valued member of the Westgate Painted Mountain team, you will play a pivotal role in crafting unforgettable guest experiences at our illustrious resort.

Job Description

The General Manager (GM) is responsible for the overall resort leadership and operations of the resort. Reporting to the Regional Director of Resort Operations, this role leads department heads, drives guest satisfaction, ensures financial goals are met, fosters Team Member engagement and upholds brand standards. .

As a  General Manager  you will :

• Oversee all resort operations to ensure success against defined performance metrics under the direction of the VP or Regional Director.
• Lead, mentor, and develop directors and department heads, ensuring alignment with company policies and procedures.
• Drive guest satisfaction by maintaining product and service quality across all departments.
• Collaborate with department leaders to create and manage annual budgets, capital plans, and financial forecasts; analyze variances and implement corrective action plans.
• Oversee operations of all resort venues, including Food & Beverage, Spa, Waterpark, Marketplace, and other ancillary businesses.
• Monitor key performance metrics such as guest satisfaction (Medallia, Kipsu), QA inspections, financial reports, compliance training, and team member engagement and turnover.
• Provide regular performance updates to the VP or Regional Director and implement improvement plans as needed.
• Support the development and execution of organizational goals, policies, and strategic initiatives.
• Review reports (e.g., HotSoS) to evaluate operational efficiency and ensure timely corrective actions.
• Maintain asset protection through effective preventive maintenance programs and collaboration with Risk Management, Safety, and Security teams.
• Ensure compliance with all federal, state, and local regulations, including OSHA, EEOC, Wage & Hour, and Health standards.
• Partner with Team Member Services to promote a compliant, positive, and engaging work environment.
• Effectively manage time, resources, and projects to achieve results.
• Promote and embody Westgate Resorts’ Mission, Vision, and Core Values.
• Perform other duties as assigned.

Qualifications

Experience

Education & Certifications

Skills / Knowledge

Additional Information

Why Westgate?

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.