ASSISTANT MANAGER

Assistant Manager

The assistant manager is responsible for the entire store operation, in conjunction with the store manager, including program execution and product implementation along with maximizing store efficiencies, inventory control, food service, ordering, receiving and rotation of products, quality of raw and finished products, sanitation and preparation schedules, inspections and follow-up in their assigned store.

The job requires an understanding of all store operations, which include the ability to serve as the Senior Management Person in the absence of the Store Manager. This includes the willingness to accept responsibility for the store and to take actions in the best interest of the store, its employees and meet operational guidelines established by BFS Foods, Inc.

Duties and Responsibilities

The following duties and responsibilities are essential to the position :

Customer Service

• Provides top quality, fast, efficient and friendly service.
• Demonstrates excellence in customer service.
• Ensures GUEST program compliance with every customer.
• Understands the needs of customers and tailors service to customer needs.
• Handles customer complaints and ensures complete satisfaction at store level.
• Adheres to dress code; maintain uniform and nametag; ensures employees do the same.

Human Resource Management Duties

Scheduling

Ordering / Receiving Products

Merchandising

Inventory / Cost Control

Sanitation

Accounting

Position of Organization

Reports To : Store Manager

Directly supervises : Store Employees

Relationships

Inside the Store : All levels of management team, store employees, customers and vendors.

Essential Functions

Work Hours

As an assistant manager, it may be necessary for you to work unscheduled hours. This position may also require availability to work on any shift to cover in the absence of another management person. The list of requirements, duties and responsibilities is not exhaustive but is merely the accurate list of the current job. Management reserves the right to revise the job description and to require that other tasks to be performed when the circumstance of the job changes (for example : emergencies, changes in personnel, workload or technical development). Perform such similar, comparable, or related duties as may be required or assigned.