Talent.com
Customer Service Representative – Healthcare (Part Time)
Customer Service Representative – Healthcare (Part Time)Maximus • Richmond, VA, United States
Customer Service Representative – Healthcare (Part Time)

Customer Service Representative – Healthcare (Part Time)

Maximus • Richmond, VA, United States
1 day ago
Job type
  • Part-time
Job description

General information

Job Posting Title

Customer Service Representative – Healthcare (Part Time)

Date

Tuesday, September 30, 2025

City

Chester

State

VA

Country

United States

Working time

Part-time

Description & Requirements

Youtube Video

Customer Service Representative – Healthcare

Location :   On-site in Chester, VA

Hourly Base Pay :   $15.82 / hr. plus a $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

Schedule :   Flexible Limited-Service Part-Time   schedules available

Site Hours :   Monday - Sunday, 8 a.m. - 10 p.m.; t he targeted start date, hours, and schedule are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!

Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work / life balance, ensuring you're equipped for all the moments that matter.

  • Work / Life Balance Support : Flexible schedules that meet your lifestyle!
  • Competitive Compensation :

$ 15.82 / h r. + 10% shift differential for evening shifts

$1,000 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more

  • Great Location & Workplace Perks : Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience
  • Paid Time Off Package : Paid accrued Sick Leave, PTO, and 11 paid holidays
  • Future Planning : 401k with company match
  • Career Growth : A supportive environment with career development and promotional opportunities
  • Maximus Wellness Support : Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
  • Meaningful Work with Impact : No cold calling, sales, or collection calls required!
  • Eligibility requirements apply, ask your recruiter for more details
  • Essential Duties and Responsibilities :

  • Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).
  • Calls are basic and routine.
  • Uses computerized system for tracking, information gathering, and / or troubleshooting.
  • Provides feedback when needed, provide input on call trends, processes, procedures, and training.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties
  • #CCOChester #CSRroles

    Minimum Requirements

  • High School diploma or equivalent with 6 months of customer service experience.
  • Must be able to speak and read English clearly, professionally and fluently.
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
  • Regular and predictable attendance is required
  • Must participate and certify in internal CCO training to begin this role.
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part  A , Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
  • May be required to work overtime and scheduled holidays.
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
  • #CCOChester

    #CSRroles

    #maxCCOChester

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at

    applicantaccommodations@maximus.com

    Minimum Salary

    15.82

    Maximum Salary

    15.82

    Create a job alert for this search

    Customer Service Representative • Richmond, VA, United States

    Related jobs
    Customer Service Representative – Healthcare

    Customer Service Representative – Healthcare

    Maximus • Richmond, VA, United States
    Full-time
    Customer Service Representative – Healthcare.Customer Service Representative – Healthcare.Flexible Limited-Service Full-Time. Night shifts are highly desirable! We offer a 10% shift differential for...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative – Healthcare (Part Time)

    Customer Service Representative – Healthcare (Part Time)

    Maximus • Chester, VA, United States
    Part-time
    Customer Service Representative – Healthcare (Part Time) .Customer Service Representative – Healthcare.Flexible Limited-Service Part-Time. Night shifts are highly desirable! We offer a 10% shift dif...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Associate

    Customer Service Associate

    Wawa, Inc. • Tappahannock, VA, US
    Full-time
    We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...Show more
    Last updated: 30+ days ago • Promoted
    Team Manager

    Team Manager

    Panera Bread • Chesterfield, VA, US
    Full-time
    At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day.Get ready to rise an...Show more
    Last updated: 17 hours ago • Promoted • New!
    Per Diem / PRN Nurse Practitioner - Home Health - $100-105 per hour

    Per Diem / PRN Nurse Practitioner - Home Health - $100-105 per hour

    GHR Healthcare • Chesterfield, VA, US
    Full-time +1
    GHR Healthcare is seeking a Nurse Practitioner Home Health for a per diem / prn job in Chesterfield, Virginia.Job Description & Requirements. Locum Tenens (PRN / Part-Time Nurse Practitioner).Daily tr...Show more
    Last updated: 3 days ago • Promoted
    Healthcare Sales Representative

    Healthcare Sales Representative

    ChenMed • Colonial Heights, VA, United States
    Full-time
    We’re changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with ...Show more
    Last updated: 1 day ago • Promoted
    Travel - Respiratory Therapist

    Travel - Respiratory Therapist

    Titan Medical Group • Partlow, VA, US
    Full-time
    WHEN YOU WORK FOR US, WE WORK FOR YOU\n.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment y...Show more
    Last updated: 17 hours ago • Promoted • New!
    Nurse Practitioner In-home Health Evaluations- Contract NP Position- $2500-$4000 / Week

    Nurse Practitioner In-home Health Evaluations- Contract NP Position- $2500-$4000 / Week

    Northeast Healthcare Recruitment • King William, VA, US
    Full-time
    Board-Certified Nurse Practitioner - In-Home Health Evaluations.Build trusted relationships while helping people re-engage with their health. Additional pay-per-test compensation.Monday through Sund...Show more
    Last updated: 30+ days ago • Promoted
    Nurse Practitioner or Physician Assistant (PRN) - Health Risk Assessments

    Nurse Practitioner or Physician Assistant (PRN) - Health Risk Assessments

    Hueman Risk Adjustment • Tappahannock, VA, US
    Full-time
    Hueman is actively hiring Nurse Practitioners and Physician Assistants to complete in-home Health Risk Assessments (HRAs) for Medicare and Medicaid members in and around Tappahannock, VA.This uniqu...Show more
    Last updated: 26 days ago • Promoted
    Medical Equipment Customer Service Representative

    Medical Equipment Customer Service Representative

    Rotech Healthcare Inc. • Richmond, VA, United States
    Full-time
    Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...Show more
    Last updated: 30+ days ago • Promoted
    Blood Collection Staff - Customer Service

    Blood Collection Staff - Customer Service

    American Red Cross • Richmond, VA, United States
    Full-time
    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...Show more
    Last updated: 30+ days ago • Promoted
    Office Administrator (part-time)

    Office Administrator (part-time)

    SOAR365 • Chesterfield, VA, US
    Part-time
    We are looking for a reliable individual to join our team at SOAR365.This a great opportunity for a motivated and hardworking person that truly takes pride in their work. If you feel that you are th...Show more
    Last updated: 15 days ago • Promoted
    Patient Care Representative

    Patient Care Representative

    Nephrology Specialists PC • Richmond, VA, US
    Full-time
    We are seeking a highly organized and detail-oriented individual to join our team as a Patient Care Coordinator.The successful candidate will be responsible for various front desk and administrativ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - Healthcare (Part Time) - New Hire Bonus!

    Customer Service Representative - Healthcare (Part Time) - New Hire Bonus!

    Maximus • Chester, VA, United States
    Part-time
    Customer Service Representative – Healthcare (Part Time) .Customer Service Representative – Healthcare.Flexible Limited-Service Part-Time. Night shifts are highly desirable! We offer a 10% shift dif...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Representative - Healthcare (Part Time) - $1,000 new hire bonus and up to $2,200+ i

    Customer Service Representative - Healthcare (Part Time) - $1,000 new hire bonus and up to $2,200+ i

    Maximus • Chester, VA, US
    Part-time
    General information Job Posting Title Customer Service Representative - Healthcare (Part Time) Date Tuesday, August 26, 2025 City Chester State VA Country United States Working time Part-time Descr...Show more
    Last updated: 3 days ago • Promoted
    Customer Service Representative - Healthcare - New Hire Bonus!

    Customer Service Representative - Healthcare - New Hire Bonus!

    Maximus • Chester, VA, United States
    Full-time
    Customer Service Representative – Healthcare.Customer Service Representative – Healthcare.Flexible Limited-Service Full-Time. Night shifts are highly desirable! We offer a 10% shift differential for...Show more
    Last updated: 1 day ago • Promoted
    LPC Resident in Counseling - Full Time Hybrid

    LPC Resident in Counseling - Full Time Hybrid

    Thriveworks • Chesterfield County, VA, US
    Full-time
    Thriveworks is currently seeking provisionally licensed individuals pursuing Virginia Licensure as an.This role is eligible for a $7,500 ramp stipend for clinicians offering 25+ hours of availabili...Show more
    Last updated: 20 hours ago • Promoted • New!
    Customer Service Representative I - CCO

    Customer Service Representative I - CCO

    TDB Communications Inc. • Chester, VA, United States
    Full-time
    CCO CHESTER PROJ - Chester, VA.Customer Service Representative SCA I (Onsite - Chester, VA).N Kingston Ave, Chester, VA 23836. Disabled Veteran-Owned Small Business).SBA-certified HUBZone small busi...Show more
    Last updated: 17 days ago • Promoted