Hospital Triage Liaison

Overview

The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary students, interns and residents.

What You'll Do

This position supports the FHSA mission of delivering excellence in patient care, clinician support and client service by providing initial and follow-up communication to clients and RDVM's. This position will assist clients and RDVM's by triaging possible emergency situations, directing ECC and Hospital calls, and educating callers on Hospital policy and fee structure. In addition, this position works closely with the ECC team, especially during times of caseload diversion. This position works remotely and in-hospital as needed.

Essential Functions as a Hospital Triage Liaison will be :

Triage Emergency Calls

• Assess client calls and determine urgency. Advise clients to either present to our ER or alternate Emergency Hospital.
• Serve as the ECC contact for referring veterinarians.
• Communicate with ER re : caseload diversion, arrival of critical emergencies, clarification on emergency calls, and RDVM calls.
• Coordinate with SAH Reception, Client Liaisons, Accounting during ER diversion and pertinent ER statuses.
• Educate clients on ER and hospital policies and protocols including financial policy and aftercare.
• Identify areas for improvement; recommend solutions and assist in developing new protocols.
• Promote and enhance good communication and strong relationships with Faculty, Technicians and Staff.
• Establish electronic medical record for incoming cases as appropriate.
• Record pertinent client information in StringSoft.

Hospital Calls

Administrative :

Continuing Education and Miscellaneous

What We're Looking For

Basic Requirements :

Preferred qualifications :

Pay Range

Minimum $22.50, Midpoint $26.80, Maximum $31.10

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.