Guest Services Agent

Front Desk Agent The Sunny Hotel – Sunny Isles Beach, FL Full-Time About The Sunny Hotel Sitting right on the sand in Sunny Isles Beach, The Sunny is more than a hotel—it’s a place shaped by genuine hospitality, thoughtful design, and the kind of moments people want to return to.

And we’re building a team who knows how to bring that feeling to life, one exceptional guest experience at a time.

As a Front Desk Agent, you will organize, confirm, and process all guest check-ins and check-outs; manage room reservations, requests, changes, and cancellations; handle payments and billing; and serve as a reliable source of information and support for every guest.

You’ll activate and distribute room keys, relay messages, respond to guest needs, and ensure each interaction reflects The Sunny’s signature service approach—warm, attentive, and authentically caring.

QUALIFICATIONS Prior cash-handling experience required.

High School diploma or G.E.D. equivalent.

Strong communication skills and ability to interact professionally with guests and team members.

Ability to read, write, and speak English fluently; bilingual Spanish / English a plus.

Must be able to perform job responsibilities without posing a direct threat to the safety of self or others.

PERFORMANCE STANDARDS Customer Service Excellence Deliver service that consistently meets or exceeds guest expectations.

Respond promptly, professionally, and courteously to guest inquiries and concerns.

Embody The Sunny’s hospitality culture—warm, genuine, and guest-focused.

Professional Work Habits Maintain high standards in appearance, grooming, and uniform guidelines.

Adhere to attendance and punctuality expectations; return from breaks on time.

Communicate anticipated absences in advance and accept assignments with a positive attitude.

Work efficiently with minimal supervision.

Personal & Professional Development Embrace opportunities to learn, grow, and cross-train in other departments.

Seek clarification when unsure and demonstrate quick learning of new skills.

Take initiative to solve routine challenges and support continuous improvement.

Safety & Security Follow all hotel safety, emergency, and security protocols.

Identify and report potential hazards or security risks immediately.

Engage in safety initiatives and contribute ideas to improve workplace safety.

Front Desk Operations Execute all guest arrival and departure procedures accurately and efficiently.

Utilize the property’s front desk system confidently to manage reservations and guest accounts.

Provide accurate information about hotel services, amenities, and local attractions.

Maintain an organized, welcoming, and guest-ready front desk environment at all times.

Must be available to work a flexible schedule including AM / PM shifts, weekends, and holidays.

Benefits As part of Davidson Hospitality Group—award-winning operators behind leading hotel and restaurant brands—team members enjoy a robust benefits program designed to enrich their lives and support their well-being :

• Multiple tiers of medical coverage Dental & vision insurance 24 / 7 Teledoc service Free maintenance medications Pet insurance Hotel & dining discounts Tuition reimbursement Paid time off (vacation, sick, bereavement & holidays) 401(k) with company match Powered by JazzHR