Quality Manager

JOB DESCRIPTION

We are seeking a highly motivated and experienced Quality Manager for Engineered Solutions and Lifecycle Services to lead and optimize the Quality function across North America Measurement Solutions Engineered Solutions and Lifecycle Services operations. The successful candidate will be responsible for overseeing the Quality Assurance and Quality Control teams, ensuring consistent quality standards across projects, service operations, and suppliers, and driving continuous improvement initiatives that enhance customer satisfaction and operational performance. This leadership role is essential in establishing a unified quality framework, strengthening governance, and fostering a culture of prevention, accountability, and operational excellence across the organization.

In this Role, Your Responsibilities Will Be:

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• • Foster a proactive quality culture that aligns with Emerson's quality and compliance standards by leading governance initiatives, promoting prevention-based practices, and reinforcing accountability across Engineered Solutions and Lifecycle Services teams
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• • Lead and develop the Quality organization, including Quality Assurance and Quality Control functions, ensuring clear roles, strong capability development, and effective execution of quality processes across projects, service operations, and supplier ecosystems.
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• • Own and maintain the Quality Management System (QMS) to ensure compliance with ISO standards and internal policies, while driving consistency in procedures, documentation, and audit readiness across North America operations.
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• • Monitor and drive overall quality performance by tracking key metrics such as Cost of Quality, defect trends, customer quality performance, and corrective action effectiveness, using data-driven insights to identify systemic risks and improvement opportunities.
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• • Serve as the senior escalation point for customer quality matters and critical project risks, partnering with commercial, operations, and project teams to ensure quality commitments are met and customer confidence is maintained.
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• • Oversee supplier and partner quality governance, ensuring alignment with Emerson standards and driving continuous improvement initiatives across the supply chain to improve reliability and reduce operational risk.
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• • Champion continuous improvement initiatives by leveraging Lean, Six Sigma, and Perfect Execution methodologies to reduce variability, improve process capability, and enhance overall service and project performance.
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• • Collaborate closely with operations, engineering, supply chain, and commercial teams to ensure quality requirements are integrated into business processes and that quality considerations support growth, reliability, and customer success.
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Who You Are:

You are open to change and continue to learn and experience new opportunities. You assume responsibility for the outcomes of others. You promote a sense of urgency and establish and enforce individual accountability in the team. You establish explicit performance standards. You have a robust knowledge on status updates. You provide balanced feedback at the most critical times. You are decisive and make high-quality decisions, even when based on incomplete information or in the face of uncertainty. You actively seek input from pertinent sources to make timely and well-informed decisions. You skillfully separate opinions from facts. You are recognized by others for displaying superior judgment. You navigate the political complexities of the organization easily. You have a clear understanding of other groups' business priorities. You avoid provoking tension between groups. You use knowledge of the organizational culture to achieve objectives.

For This Role, You Will Need:

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• Bachelor's degree in engineering, Quality, or related technical discipline
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• Relevant years of professional experience leading quality or operational excellence functions within industrial, manufacturing, or project-based environments commensurate with the requirements and level of this role.
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• Demonstrated experience managing cross-functional teams in a matrixed organization
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• Strong knowledge of Quality Management Systems and ISO standards
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• Ability to travel domestically up to 25%; occasional international travel may be required
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• Legal authorization to work in the United States
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Preferred Qualifications that Set You Apart:

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• 8+ years of experience leading quality or operational excellence functions within industrial, manufacturing, or project-based environments
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• Advanced degree in Engineering, Business, or Quality Management is a plus
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• Six Sigma Black Belt or equivalent certification
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• Experience in engineered systems, industrial services, or automation markets
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• Proven experience leading supplier quality and field service quality initiatives
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• Strong organizational, verbal, and written communication skills
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Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe teams with varied strengths working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Work Authorization:

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.

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ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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