Remote Customer Support Representative

A company is looking for a Remote Customer Support Representative focused on Healthcare Technology for Veterans.

Key Responsibilities

Respond to customer product inquiries and troubleshoot issues via telephone and chat

Document customer interactions and collaborate with teammates to resolve complex issues

Escalate unresolved technical issues to senior support resources as needed

Required Qualifications

Minimum of 4 years of relevant work experience

Prior experience in a help desk, technical support, or product support environment

Ability to complete VA background clearance shortly after hire

Experience supporting healthcare, medical devices, or regulated products is preferred

Demonstrated comfort handling high-volume phone-based customer interactions