Customer Support Specialist

We are seeking a dedicated Customer Support Specialist who is passionate about delivering exceptional service. In this role, you will engage with our customers by :

• Responding to inquiries via phone and in person.
• Assisting customers in locating products that meet their needs.
• Providing accurate quotes and processing orders efficiently.
• Troubleshooting and resolving any customer concerns that may arise.
• Documenting customer interactions and updating account information.
• Proactively generating new sales leads to contribute to our growth.
• Gaining comprehensive knowledge of our full range of products and services.
• Collaborating closely with the warehouse team to resolve order and shipping issues.
• Working with the Finance department to ensure accurate billing and documentation.
• Adapting to different time zones to work effectively with our diverse client base.
• Preparing client quotes, proposals, and engaging presentations.
• Maintaining high levels of accuracy and attention to detail in all tasks.
• Multitasking to meet deadlines without compromising quality.
• Providing prompt feedback and swift issue resolution for our customers.
• Submitting timely and accurate activity reports.
• Utilizing strong computer skills, particularly with MS Windows.
• Continuously striving to understand our pricing structures and product offerings.
• Being mindful of schedules and committed to delivering all projects on time.
• Coordinating with internal and external Project Managers to ensure seamless project delivery.

Note : Duties and responsibilities may change based on business needs, presenting opportunities for growth and development within our team.