Customer Advocate

Customer Service Representative

Location: Miami Lakes, FL

Employment Type: Full-time Supporting: Customer Care

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challengesand we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

1. Guide customers through questions, concerns, or challenges they encounter while using the product or service
2. Listen actively to understand the root of the issue and provide clear, effective solutions
3. Record detailed call information for auditing, reporting, and follow-up purposes
4. Maintain and update customer records to ensure accurate and current information
5. Identify opportunities to introduce customers to new or enhanced services that meet their needs
6. Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

What'll Set You Up for Success

Required:

• High school diploma or GED
• 6+ months of customer service or sales experience preferred

For Internal Candidates:

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in Miami Lakes, Florida.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culturewe build it, live it, and keep making lives better every day.

What We Offer:

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Our Values

Bold We challenge conventions and take smart risks

Relentless We deliver results, no matter what it takes

Connected We work as One Alorica because we're stronger together

True We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer Veterans/Disabled