AI Customer Support Engineer

A company is looking for an AI Customer Support Engineer, Tier I.

Key Responsibilities

Quickly respond to all inbound support requests via email, live chat, and community forums

Triage bugs and requests based on customer type and severity of issue

Collaborate with engineering and product teams to troubleshoot issues and provide feedback on features

Required Qualifications

2+ years of programming experience from an engineering role, computer science degree, or personal projects

Proficiency in Python

Experience with machine learning frameworks such as Keras, TensorFlow, or PyTorch

Ability to work autonomously in a self-directed environment

Interest in machine learning and customer service in a technical environment