Collections Specialist
Career StartPittsford, NY, United States8 days ago
Job type
- Full-time
Job descriptionManage inbound and outbound communication from consumers and their representatives via phone, email, and chat. Follow communication "scripts" when handling different topics Communicate with consumers to establish repayment plans and resolve questions or concerns Attend educational seminars to improve knowledge and skills Meet key performance indicators as outlined by management Adhere to expected quality and compliance standards Previous experience in collections, customer service, and / or sales Strong verbal and written communication skills High attention to detail and critical thinking Problem-solving, negotiation, and conflict-resolution skills Customer-focused and adaptable to different personality types Ability to multi-task, set priorities and manage time effectively Ability to work in a fast-paced and changing environment
Benefits & Pay of the Collections Specialist :
- $19-$22 / Hour
- 8 : 30-5 : 00
Responsibilities of the Collections Specialist :
Requirements of the Collections Specialist :
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Collection Specialist • Pittsford, NY, United States
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