Collections Specialist

Job Description

Job Description

We are looking for an experienced Collections Specialist to join our team on a contract basis in Boca Raton, Florida. In this role, you will focus on managing and reconciling accounts to meet collection goals while fostering strong relationships with customers. The ideal candidate will be detail-oriented, proactive, and skilled at analyzing payment trends to implement effective strategies for account recovery.

Responsibilities :

• Collect payments to meet monthly and yearly goals for accounts over 60 days past due.
• Maintain detailed records of collection activities to facilitate follow-ups and assist other accounts receivable team members when necessary.
• Prepare accurate and timely updates for aging reports to support weekly and month-end reporting.
• Provide weekly credit hold updates to the Accounts Receivable Manager, ensuring timely removal of customers from credit hold when appropriate.
• Identify problematic accounts and escalate them to the Accounts Receivable Manager for potential placement with external collection agencies.
• Communicate with the sales team regarding accounts sent to collections.
• Review and reconcile accounts for write-offs or placement with third-party collection agencies.
• Respond to customer emails and manage internal and external tickets effectively.
• Handle mid-size and high-priority customer accounts with care and efficiency.
• Perform additional duties as assigned to support the accounts receivable team.
• Minimum of five years of experience in business-to-business collections and account reconciliation.
• Proficiency with NetSuite and strong skills in Excel and Word.
• High school diploma required; associate degree preferred.
• Strong analytical skills to identify payment trends and determine appropriate actions.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving, negotiation, and written communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.
• Capable of meeting deadlines in a dynamic and fast-paced environment.