Client Technical Support Cnslt

Unlock Your Career Potential : Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring an experienced Assoc. Client Tech Support Consultant. In this position, you'll join a team of rock star professionals who are responsible for supporting clients by processing letters and court filed documentation that result when processing wage garnishment orders. You'll combine a passion for root cause analysis and applying solutions with our Wage Garnishment systems to help customers enjoy every drop of value within this product.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES :

Serve as a subject matter expert in handling employer tax notices

Drive solutions that result in a reduction of agency notice volume

Support agency tools like the Agency Portal to support contact reduction

Learn and navigate ADP systems to respond to issues

Be willing to learn and become a specialist and train on tax research

QUALIFICATIONS REQUIRED :

High School Diploma

At least 2 years of previous experience

Strong analytical skills

PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following :

Previous tax experience

Strong customer or agency background

Ability to troubleshoot and resolve concerns using pre-defined solutions

Demonstrate ability to learn and apply basic concepts in new situations

Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner

Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Bachelor's degree

Business Unit

Smart Compliance Solu

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits : Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $17.69 - USD $47.29 / Hour

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP : We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition () .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.