Account Manager-Preventive Maintenance Accounts

Job DescriptionJob DescriptionTogether We Build – Partnership, Innovation, Excellence, and SafetyFour Star Mechanical is part of Kelso Industries, with 3,500+ employees across 29 operating companies, delivers top HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a high-performing team. Learn more about us at www.kelso-industries.comRecruiter Notice : We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.Position OverviewFour Star Mechanical is looking for a dedicated Account Manager to focus on building and maintaining relationships with commercial, industrial, and residential clients. This position bridges sales, customer service, and technical support to drive revenue growth, ensure client satisfaction, and promote HVAC products, services, or solutionsKey Duties & ResponsibilitiesBrand RepresentationRepresent the company professionally in all client, vendor, and industry interactions.Act as a trusted advisor to clients by demonstrating industry knowledge and company values.Customer Relationship ManagementDevelop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.Resolve client concerns quickly and professionally to maintain trust and satisfaction.Customer Retention & SatisfactionMaintain a preventive maintenance contract renewal rate of 90% or higher.Reduce churn by addressing issues early and delivering consistent value through services.Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.Internal CollaborationWork closely with service managers, estimators, and technicians to deliver on customer expectations.Participate in training and mentorship of junior sales staff or new account managers as needed.Align with project and service teams on scheduling, resource planning, and capacity management.Operational ExecutionEnsure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.Support seamless handoffs between sales and operations teams.Monitor and manage service delivery timelines and quality standards.Develop and consistently optimize contract potential and ongoing management processes Revenue GrowthMeet or exceed annual sales targets for : Preventive maintenance agreementsSmall retrofit projectsSystem replacements or upgradesIdentify upsell and cross-sell opportunities within existing accounts.Qualifications4+ years (or more) of HVAC / R industry experienceStrong Written and Verbal Communication skills (Outlook)Highly motivated and detail orientedA proven track record of sales and selling skills experienceValid Driver's license / driving recordHigh School diploma or equivalent required. Compensation & BenefitsCompensation : Based on experience

Benefits include :

• 401(k) with company match
• Dental, vision, and health insurance
• Paid time off
• Professional development assistance
• Referral program

Supplemental Pay : Bonus opportunities, commission pay, overtime, and signing bonus potentialNoteThis job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or skills required for the role.Why Join Us?We're committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment.Learn more about us at www.kelso-industries.comWe celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and / or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.