AI Enablement Analyst

AI Enablement Analyst

Location : New Orleans

About the Role : As a Change Management Associate on the Business Transformation team at First Horizon Bank, you will play a pivotal role in supporting major transformation initiatives by driving best-in-class change management strategies, developing and delivering training programs, and fostering an environment of continuous learning and associate upskilling. Working closely with business units, back-office support teams, and technology groups, you'll ensure that associates across the bank are informed, prepared, and empowered to confidently adopt new processes, technologies, and ways of working.

Key Responsibilities :

• Partner with business leaders to assess the impact of new initiatives on associates and clients.
• Develop and execute comprehensive change management strategies, including communication plans, stakeholder engagement approaches, and resistance management techniques.
• Design and deliver engaging training and upskilling programsboth in-person and virtualto prepare associates for new systems, processes, and compliance requirements.
• Facilitate workshops, trainings, and learning sessions that drive associate adoption and support cultural change.
• Create succinct, clear documentation, job aids, and quick reference guides tailored to the needs of varying business units.
• Evaluate training effectiveness through feedback, adoption metrics, and readiness assessments; adjust approaches as needed.
• Act as an advisor to leadership teams, guiding them on change management best practices and providing ongoing support throughout project implementation.
• Monitor ongoing changes and provide post-implementation support to address associate questions and support long-term adoption.
• Remain current on trends in change management, learning & development, and banking innovation to continually enhance associate learning experiences.
• Champion a culture of learning, agility, and resilience throughout periods of change.

Qualifications :

Benefit Highlights :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.