Quality Assurance Specialist

QUALITY ASSURANCE SPECIALIST

CHNK Behavioral Health

Qualifications :

• Bachelor's degree preferred; equivalent combination of education and relevant experience will be considered.
• 1-3 years of experience in behavioral health / mental health services, quality assurance, or healthcare administration preferred. Licensed therapists, case managers, or other behavioral health professionals seeking quality assurance role are encouraged to apply.
• Experience with electronic health records and health record systems preferred. Proficiency with Microsoft Suite required.
• Strong analytical, problem-solving, and communication skills with attention to detail.
• Knowledge of or willingness to learn federal, state, and local regulations governing behavioral health services.
• Familiarity with quality improvement concepts and interest in developing expertise in compliance monitoring and best practices.
• Ability to assist supervisors with training on policies and procedures, and support compliance monitoring and accountability measures.
• Ability to collaborate effectively, support colleagues, and contribute positively to the team's overall objectives.

Position Summary

The Quality Assurance Specialist assists the Director of Quality Assurance to ensure regulatory compliance in the delivery of services, to measure the effectiveness of services, and to facilitate corrective action and quality improvement initiatives as needed. The QA Specialist plays a key role in overseeing adherence to organizational policies and procedures, assisting supervisors in addressing non-compliance issues, and aggregating and disseminating data to inform best practices.

The QA Specialist creates and distributes regular reports, guides incident report meetings, reviews clinical documentation, and conducts internal audits. This role requires collaboration across all departments-management, clinical, and residential teams-to troubleshoot concerns or gaps, implement corrective actions, and provide regulatory guidance that supports continuous quality improvement.

Essential Job Duties

Physical Demands and Work Environment

2. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Benefits

Our full-time associates are eligible for the following benefits to support them as they help us improve the lives of others.

13 Paid Holidays

18 days of PTO 6 additional days of time off for illness of 3 or more days.

CHNK Behavioral Health is an Equal Employment Opportunity Employer

Job Type : Full-time

CHNK Behavioral Health is an Equal Employment Opportunity Employer