Analyst, IKC Patient Engagement

Posting Date

10 / 31 / 2025 2000 16th Street, Denver, Colorado, 80202, United States of America

This Patient Engagement Analyst will support DaVita's efforts to increase patient engagement among our Integrated Kidney Care patient population, which includes patients across the kidney care continuum including CKD, ESKD, and transplant patients. Our team is focused on finding innovative ways to increase our ability to connect with, provide value for, and retain patients, with the belief that sustained patient engagement will lead to improved outcomes and a reduction in total cost of care. We often operate in white spaces and require acting as an "owner" to bring projects from idea to execution, proactively problem solve, or double down on adoption of best practices to support positive patient experience.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Analytics and Strategy

Analyze large amounts of complex information to find useful insights and suggest smart improvements for how we engage with IKC patients through programs and communications.

Uses structured methods and a mindset of constant improvement to find the best ways to make our patient engagement campaigns more effective and our work processes more efficient.

Manages the full process of creating and double-checking patient contact lists for our incentive and reward campaigns to ensure accuracy.

Creates and maintains a set of regular reports and visual dashboards (weekly, monthly, and quarterly) to track the success of our various patient engagement programs.

Teamwork and Problem-Solving

Takes an idea-driven approach to find and test new opportunities. For example, they might investigate why a new process isn't being used in a certain area and then use data to recommend solutions.

Think critically to proactively identify and address areas where the process could break

Evaluate effectiveness and scalability of initiatives and prepare markets for the launch of new capabilities and / or processes

Understands how the team's work fits into the bigger picture and can connect our patient engagement results to broader goals, like reducing the total cost of care.

Written and Spoken Communication

Prepare Powerpoint presentations catered to the audience level and key meeting objectives

Create digestible training materials and resources for teammates and leaders

Communicate effectively in verbal and written formats, including brevity, action orientation, and appropriate tone

Project Management

Plays an active role in the team's overall project plan by giving clear and consistent status updates on key projects.

Manage a queue of high visibility projects with tight deadlines and cross-functional teams

Demonstrate self-motivation, responsiveness, and a continuous improvement mindset

Qualifications

Bachelors degree preferred in a relevant field

Experience as a Business Analyst, Data Analyst in a professional working environment 1-4 years

Strong analytical and presentation skills preferred

Understanding of analytics and reporting

Stakeholder management experience

Healthcare experience preferred, not required

Basic computer skills and proficiency in MS Word, Excel, and Outlook required

Strong interpersonal and organizational skills

Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun

Additional skills

Comfort with ambiguity

Willingness to understand the complexity of healthcare markets

Highly collaborative with the ability to impact change

Strong project management skills

Demonstrated ability to recognize, prioritize, and evaluate workload

Ability to think outside the box and develop creative solutions

Problem solving and process mapping

What We'll Provide :

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits : Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family : Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity / paternity leave and more

Professional development programs : DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-CM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $56,500.00 - $83,000.00 / year.

For location-specific minimum wage details, see the following link : DaVita.jobs / WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https : / / careers.davita.com / benefits

Colorado Residents : Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.