Account Support Specialist

Job Details

Job Location

North Atlanta - Alpharetta, GA

Secondary Job Location(s)

US TN IIQ 001 Knoxville TN Office - Knoxville, TN

Description

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visitinhabit.com.

Job Description

As an Account Support Specialist, you will drive the customer's relationship that the sales team has already established. The customer will rely on your expertise to ensure a successful experience with our payment solutions in the Payments Division of Inhabit. You will be the lifeline to clients by providing support, analysis, troubleshooting, training, documentation, and anything they need.

We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.

What You'll Do (Functions & Responsibilities)

• Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.
• Provide technical expertise and ongoing training to our software users.
• Support customers by providing impeccable service phone and / or email.
• Build and maintain relationships with customers by providing exceptional customer service, applying strong problem-solving and technical IT support.
• Troubleshoot, investigate and resolve software issues and concerns that assigned customers report.
• QA testing for possible bugs.
• Collaborate with sales, IT development, and upper management to become familiar with new customers, product enhancements, and procedures.
• Handle day-to-day operations and follow-ups for a specific group of assigned clients.
• Review and analyze data regularly to ensure all services are set up and utilized correctly.
• Proven ability to multitask, work under pressure and build ongoing relationships with customers.

Qualifications

What We're Looking For (Minimum qualifications)

Requirements

Type

Location

Benefits Include

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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