Customer Support Specialist
VirtualVocationsCleveland, Ohio, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Customer Support Specialist (Work from Home).
Key Responsibilities
Manage a high volume of inbound inquiries via SMS, live chat, and email
Troubleshoot and resolve technical and account issues, escalating when necessary
Maintain accurate records and suggest process improvements to enhance support quality
Qualifications
Fluent English proficiency (spoken and written)
2+ years of experience in chat, SMS, or email-based customer support
Proven ability to troubleshoot and resolve customer issues in writing
High empathy and patience for delivering positive digital support
Reliable high-speed internet access and a quiet work environment
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Customer Support Specialist • Cleveland, Ohio, United States
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