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Assistant Sales Manager - Greenville
Palmetto MoonGreenville, SC, United States12 days ago
Job type
- Full-time
Job descriptionPerform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.) Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs Remain informed of Key Performance Indicators (KPI's) for the store, understanding how each is impacting the business daily / weekly. Customer Service Train and coach team to offer expected level of customer service in order to drive sale performance Handling customer complaints professionally, striving to resolve them promptly and satisfactorily Appropriately and timely follow up to customer concerns and inquiries Team Leadership Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives Adjust team priorities to meet goals and company / store initiatives Offer on the spot coaching to team members in order to correct actions or offer training Communicate employee concerns to the appropriate leadership within a timely manner Talent Management Perform orientation and training for new team members as needed Be well versed in company expectations for performance management, utilizing resources as needed Appropriately coach and address associate performance through formalized process Take an active role in year-end employee review process if or when needed Product Knowledge & Visual Merchandising Train team members on merchandise features and selling techniques Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines. Departments of Responsibilities Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development General Leadership Responsibilities Perform opening / closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly. Drive compliance for local, state, and federal laws including : state specific minor compliance, OSHA safety standards, timekeeping requirements, and more 2+ years of previous leadership experience, preferably in a retail setting Shown motivation and delegation skills along with proven ability to hold team members accountable Confident, proactive and willingness to take on workplace challenges Ability to multi-task and change priorities as necessary in order to keep team focused on business needs Strong verbal communication, and the ability to convey important information clearly and effectively Quick decision-making and problem-solving abilities, specifically in terms of customer service Ability to read key reporting and learn company POS system with standard training Ability to bend, twist, stoop, stand for extended periods of time Ability to lift / carry materials up to 50 lbs. with or without reasonable accommodations
Job Details
Job Location
Greenville 008 - Greenville, SC
Position Type
Full Time
Description
SOMETHING BIGGER IS COMING!
We are moving across from Apple!
Position Title : Assistant Sales Manager
ROLE SUMMARY :
The Assistant Sales Manager is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered.
All Assistant Sales Managers will be accountable for executing a set of Shared Responsibilities outside of their assigned department of responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results. This position is non-exempt, paid at an hourly rate.
Duties / Responsibilities :
- Sales & Financial Performance
Assist Store Sales Manager in achieving sales goals and objectives
Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
Take an active role in store staffing through recruiting and interviewing
Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
Drive workplace safety with team including : safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer / employee accidents, adhering to company policies regarding business scams.
Qualifications
Required Skills / Abilities
Physical Requirements
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Assistant Manager • Greenville, SC, United States
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