Vice President, Operations & Enterprise Application Support- Hybrid

Vice President of Operations & Application Support

The Vice President of Operations & Application Support provides strategic and operational leadership for a multi-functional team and external suppliers, with full accountability for delivering business and IT capabilities across enterprise applications. This includes systems supporting Finance, HR, Communications, and other tools leveraged throughout the organization. Success in this role is defined by the effective delivery and ongoing support of ERP and other enterprise applications, ensuring high levels of user satisfaction, technical reliability, and operational efficiency. This position oversees the day-to-day delivery of Application Maintenance and Support (AMS) services for Acosta IT and its business stakeholders. The VP owns the AMS service catalog and is responsible for driving continuous performance improvements across in-scope applications in a cost-effective manner, consistently meeting or exceeding expectations across IT, business units, and stakeholders.

Ideal candidates will be commutable to an Acosta Group office in Jacksonville, FL; Lewisville (Dallas), TX; or other market. Hybrid arrangement is defined as 3 / 2 (days in office to days with remote eligibility).

Responsibilities

Essential Functions of This Position :

• Provide strategic leadership to cross-functional teams and supplier partners in delivering ERP solutions and related capabilities to the business
• Manage stakeholder engagement, ensuring timely and informed decision-making throughout project lifecycles
• Oversee the budget for enterprise application delivery, including guidance on cost allocation and chargebacks for business-driven solutions
• Support the implementation and ongoing maintenance of enterprise-impacting solutions such as contract management tools, procurement systems, SharePoint solutions, and internal recognition platforms
• Ensure supplier accountability by clearly defining expectations and monitoring performance
• Promote and apply product-centric best practices where applicable
• Direct project managers in managing scope, schedules, resources, and costs across initiatives
• Contribute to cross-program efforts that leverage the tools and expertise within the Enterprise Applications team
• Lead the Enterprise Application Steering Committee, collaborating with leaders from Finance, HR, and other departments
• Fulfill physical requirements as outlined below
• Perform other duties as assigned

Qualifications

Minimum Education and Work Experience :

Tools : Oracle Cloud ERP; UKG (Time & Attendance + Payroll)

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agenciesAcosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That's why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitionswhether you're looking for part-time flexibility or full-time career advancement. Ready for a career path that's as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.