Licensed Insurance Customer Service

Job Description

Job Description

Join Allstate - Cgm Financial and become a part of a dynamic team as a Licensed Insurance Customer Service Representative. Situated in the heart of Newport News, Virginia, while offering a fully remote working experience, our company is dedicated to providing unparalleled service to our clients in a positive and inviting manner. As a key player in our team, you will focus on maintaining and enriching customer satisfaction through ensuring that clients have access to personalized advice and comprehensive insurance solutions. We believe in nurturing a workplace culture that celebrates collaboration and continuous improvement, providing our employees with ample opportunities for professional growth and learning. This role demands an individual who is not only adept at handling customer inquiries but is also enthusiastic about empowering clients with the knowledge and solutions to navigate their insurance needs effectively. If you are looking to make a significant impact within a company that values a positive customer experience and is committed to your success, we are eager to welcome you aboard!

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Work from Home

Retirement Plan

Life Insurance

Annual Bonus Opportunities

Weekly Team Meetings

Home Work Equipment Provided

Home and Work Life Balance

Paid Holidays

Responsibilities

Client Service : Provide prompt, courteous, and efficient service to clients, addressing their insurance queries and concerns.

Problem Solving : Resolve customer issues with a focus on satisfaction and retention.

Policy Management : Manage and update customer records and policy information accurately within our systems.

Communication : Liaise with clients and underwriters to ensure seamless communication and service delivery.

Cross-functional Collaboration : Work with other team members to enhance service quality and address customer needs holistically.

Continuous Improvement : Participate in ongoing training to stay updated on product enhancements and industry changes.

Requirements

Licensing : Active Virginia Property & Casualty Insurance License.

Experience : Experience in providing customer support in a remote setting, specifically within the insurance industry, is preferred.

Communication : Excellent verbal and written communication skills.

Customer Service : Strong orientation towards customer satisfaction and service excellence.

Problem-Solving : Ability to handle challenging situations with a positive attitude.

Adaptability : Comfort in a fully remote work environment, with the discipline to work independently.

Tech Skills : Proficiency in using digital communication tools and customer management software.

Team Collaboration : Ability to collaborate effectively in a virtual team environment.