Talent.com
HR Help Desk Specialist
HR Help Desk SpecialistGeorgia State University • Atlanta, GA, US
No longer accepting applications
HR Help Desk Specialist

HR Help Desk Specialist

Georgia State University • Atlanta, GA, US
4 days ago
Job type
  • Full-time
Job description

Overview

HR Help Desk Specialist

HR Operations

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

HR Operations at Georgia State University is seeking to hire an HR Help Desk Specialist

What makes GSU a great place?

  • Flexible work environment.
  • A knowledge-sharing organization that works collaboratively with diverse partners.
  • Professional development opportunity and mentorship.
  • A rapidly growing center within an academic setting.

Responsibilities

This position is responsible for investigating and resolving a broad range of simple to complex HR questions and issues by answering, evaluating, and accurately prioritizing incoming telephone, voicemail, and email requests for assistance from college & division HR officers, managers, and staff across GSU.

Duties and Responsibilities

  • Upload background check file for new hires, validating if a prior check was run in the most recent 12 months
  • Respond to requests for background and credit check statuses
  • Answer the HR Help Desk phone, create a ticket for all new callers, and update cases for repeat callers or resolutions
  • Notify HR Officers of background check decisions
  • Provide Tier one responses to callers and help desk tickets. Collaborate with subject matter experts in various departments to ensure tickets and callers receive a timely and accurate solution to their problem
  • Provide the highest level of customer service in person, virtually, and over the phone
  • Assist HR Operations with Employment Verifications and requests for employment information to the Georgia Department of Labor
  • Sort and distribute mail
  • Other duties, as assigned

    • Qualifications

    Minimum Requirements :

  • Bachelor's degree; or High School diploma or GED and four years of customer service, administrative or office experience; or a combination of education and related experience.

    • Preferred Requirements :

  • Proficiency in Microsoft Office Suite and familiarity with office management software.
  • High attention to detail and the ability to multitask in a fast-paced environment.
  • Previous experience in a front desk, receptionist, or customer service role is preferred.

    • Additional Preferred Requirements :

  • Ability to work independently while contributing to a team-oriented environment.
  • Problem-solving skills to address issues promptly and efficiently.
  • Commitment to delivering high-quality customer service with a focus on precision and reliability.
  • Experience in handling sensitive data and ensuring data privacy.
  • Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.
  • Excellent interpersonal and communication skills to interact with visitors and team members.

    • Details

    Department

    HR Operations

    Location

    Atlanta Campus

    Shift

    8 : 30AM - 5 : 15PM

    Salary

    $40,000 - $42,500

    Pay Grade

    G10

    FLSA Status

    Non-Exempt

    Job Type

    Full Time (Benefits Eligible)

    Job Posting

    10 / 06 / 25, 2 : 58 : 38 PM

    Closing Date

    10 / 21 / 25, 3 : 59 : 00 AM

    Special Instructions

    To be fully considered for this position, all candidates at the time of submission must provide the following documents :

  • A complete and accurate GSU application
  • Resume

    • LI-DB1

    Georgia State University Values : COMMUNITY; IDENTITY, PLACEMAKING & BELONGING; TRANSFORMATION; INTEGRITY; EXCELLENCE; STRATEGIC INNOVATION.

    USG core values : Integrity, Excellence, Accountability and Respect. More details on the USG Statement of Core Values and Code of Conduct are available online at the USG policy pages referenced in the posting.

    Equal Employment Opportunity : Georgia State University prohibits discrimination in its programs, activities, employment, and admissions. It prohibits discrimination including discriminatory harassment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status, and prohibits citizenship status and immigration status discrimination in hiring, except where required by law or contract. Background check : Successful candidate must pass a comprehensive criminal background investigation and other background searches as applicable to the job. This position may be designated as a Campus Security Authority under Clery Act requirements.

    Please note : Georgia State University's career board updates daily and requisitions are subject to removal without prior notice.

    Georgia State University is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, gender, veteran status, disability, or any other protected class.

    J-18808-Ljbffr

    Create a job alert for this search

    Help Desk Specialist • Atlanta, GA, US