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Escalation Specialist
Escalation SpecialistSnaphunt • Staten Island, United States
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Escalation Specialist

Escalation Specialist

Snaphunt • Staten Island, United States
30+ days ago
Job type
  • Full-time
Job description

The Role:

You will be responsible for :

  • Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks.
  • Scheduling and coordinating meetings.
  • Providing other organisational support such as ordering supplies and equipment.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile:

  • You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Professional Services, Internet and Telecommunications industry.
  • You are organised and have good interpersonal skills.
  • You have good computer skills ( MS Word, Excel, Powerpoint).
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You possess strong analytical skills and are comfortable dealing with numerical data

What's on Offer?

  • Opening within a company with a solid track record of success
  • Role involving team management opportunities
  • Flexible working options
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Escalation Specialist • Staten Island, United States

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