Customer Service Agent (US)

Dabble is a global online gaming business with a heartbeat, cornerstoned by our community. Since our inception in 2020, we’ve been on a scale-up journey, driven by our core philosophy, “You Better Believe It.”

We are where innovation meets excitement, blending immersive, community-driven experiences that are always a step ahead. Our platform is about connecting, celebrating and having fun. Whether it’s in-app or in the workplace, we are committed to delivering extraordinary as guided by our philosophy and values.

Dabble is currently playing in three markets :

AUSTRALIA

Licensed by the NTRWC, Dabble has been operating a sportsbook since July 2021. With office hubs in Darwin, Melbourne, Brisbane, Albury, Sydney, and Adelaide, we support remote-friendly work while encouraging our teams to take advantage of our network of offices to collaborate in person.

UNITED STATES

In October 2023, we shook up the US market with an innovative Daily Fantasy Sports app, combining the thrill of fantasy sports with a social feed similar to Instagram or Twitter. Our Austin, TX office leads the charge, backed by a dynamic, remote-first team across the country.

UNITED KINGDOM

In May 2025, Dabble launched in the UK with a clear ambition : to reshape the betting experience for a new generation of fans. We're bringing the energy of real fandom into a platform where social media and betting apps collide. We’re community-driven, entertainment-led and unlike anything the market's seen. We’re calling Leeds and the surrounding region our UK HQ.

Our Culture :

Dress for your day—focus on what truly matters.

We’re a visionary team, always open to ideas big and small.

Scheduled focus times for non-rostered employees ensure we make space for deep thinking.

Fully flexible hybrid work, yet we cherish those moments of in-person collaboration.

At Dabble, we’re all about creating unbelievable experiences worth sharing. If you’re ready to be part of the new era, feel free to Apply or Connect. We’re always on the lookout for exceptional talent.

In the US, Dabble is an innovative Daily Fantasy Sports app, launched in 2023 and on an exciting scale-up journey. Backed by the success of our Australian sportsbook, Dabble is revolutionizing the industry by delivering a unique and immersive community-based experience.

Unlike traditional DFS apps, Dabble combines social media elements with daily fantasy, offering a newsfeed similar to Instagram or Twitter, where users can follow other players (including friends, ex-athletes and celebrities) and copy their entries with ease. Our mission is clear : to lead the charge in creating a social gaming experience like no other, where cutting-edge entertainment meets real connection and engagement.

Dabble US HQ is located in Austin, Texas, but our remote-first culture means our team thrives across the country. We're passionate, we're driven, and we're on the lookout for the next Dabbler!

Dabble Culture

• Wear what makes you comfortable so you can concentrate on what’s important
• Whether it's from home or elsewhere, choose the setting that best supports your productivity
• Collaborative, open-minded team. We value both big and small ideas!
• Each day is led through upholding our core Values : Fun, Celebratory, Community, Evolutionary and Focus

Dabble Perks

Overview

A key member of the Operations team, the Customer Service (CS) Agent supports the success of the organization by assisting and taking ownership in various key functions including Customer Service, QA, Payments, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email. The CS Agent ensures a high level of accuracy, transparency, timeliness, and compliance in the day-to-day operations.

To be successful in this role, the CS Agent will require outstanding communication and interpersonal skills, the ability to prioritize workload, advanced knowledge of the Customer Service functions of a wagering organization and be experienced with creating and reviewing training documents and employee training. You must be willing and able to work a rotating 7-day roster which will include weekend and night shifts when required.

Responsibilities

Skills & Qualifications

Are you a Dabbler?

A person’s attitude is key, as the right individual will learn quickly and bridge any skill gaps. A Dabbler is a team player, eager to share and learn from colleagues. In our remote-first workplace, a collaborative approach is essential for empowering and developing each team member (for example, we value open communication through public channels on Slack for problem-solving and brainstorming).

A Dabbler maximizes their autonomy and enjoys contributing to the Dabble community. We understand that a fulfilling life extends beyond work, and we encourage our employees to prioritize self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.

We hold a high regard for our peers – every idea is valued. We encourage you to think creatively, be bold, and aim to continuously set higher standards. Dabble originated from sharing ideas and continues to grow in this spirit. Dabble supports the empowerment of individuals at all levels of experience and seniority to take ownership of their work and confidently share their insights.

Remuneration

The advertised salary for this position is $45,000 USD - $55,000 USD + benefits with room to be flexible.

Primary Location

Our preference is for this role to be based in Austin, Texas. For the right candidate we would consider a fully remote position, however you would need to be based in one of the following states : Texas, Nevada, Colorado, North Carolina, Florida, Illinois, New York, Connecticut, Pennsylvania.