Associate Case Manager

Description:

JOB SUMMARY: Under the direct supervision of the Manager of Case Management, the Associate Case

Manager will maintain a caseload, providing coordinated and customized care plans for at-risk elderly (60 and

over) seniors within the Orange County area. The Associate Case Manager will provide administrative and

outreach support to the Case Management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Under the Direct Supervision of the Manager of Case Management, conducts client-specific assessment

of needs, identifies problems, and establishes client-centered immediate needs and long-term goals.

2. Provides information and referrals for supportive services and entitlements (formal and informal)

consistent with mutually developed care plans.

3. Reassesses ongoing client needs and eligibility every three months and adjusts services as appropriate.

4. Consults with the Case Management team to problem-solve client concerns and identify appropriate interventions.

5. Maintains required records and reports in compliance with department, agency, local, state, and federal requirements.

6. Participates in agency meetings, team meetings, and training.

7. Supports the Case Management team with administrative tasks as needed.

8. Assists in developing and maintaining a current directory of community resources containing older adult

human service programs and agencies in Orange County.

9. Assists HDM coordinators in troubleshooting failed/missed meal deliveries.

10. Assist in monitoring online inquiries and ensure connection to appropriate resources.

11. Serve as the first point of coverage for Company-staffed HDM sites as needed.

12. Participates in community outreach to inform and educate the general community about the home-

delivered meals program as well as other agency programs.

13. Performs other duties as assigned relevant to Department functions.

14. Utilizes personal transportation to drive to client homes, partner agencies, and community sites.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS:

• Associate of Arts Degree in Human Services; commensurate work experience may be considered in lieu

of formal education. Preference will be given to those with experience in the field of aging services.

• Sensitivity to and awareness of the unique needs and resources available to this population.

• Ability to maintain professional and confidential standards in client business-related activities.

• Must be able to communicate clearly and effectively in person, over the phone, and via written communication.

• Must have a valid California Driver’s license, automobile insurance, and be able to provide own transportation.

• Must pass post-offer background check

• Bilingual preferred – Spanish or Vietnamese

Requirements:

PHYSICAL JOB REQUIREMENTS:

• Ability to sit, stand, and walk for extended periods throughout the day.

• Frequently uses a personal vehicle to travel within the service area.

• Standard office equipment operates, including computers, phones, and other necessary devices.

• Ability to walk on uneven terrain and to ascend and descend stairs during home visits.

• Constantly speaks, communicates, interprets, or exchanges information accurately.

• Occasionally moves, transports, and positions objects weighing up to 50 pounds.

• May involve occasional exposure to environmental conditions in client homes such as pets, smoke, and odors.