Operations Manager

Job Description

Job Description

Operations Manager

Personal Injury Pre-Litigation

CR Legal Team | Greensboro, North Carolina

At CR Legal Team, our Brand Promise is to "Stand Up For You" by staying true to our Mission to provide "Whole-Person Legal Care™" and by following through with our Core Values to

"Care Like Family, Listen To Learn and Do What's Right."

Operations isn't just about efficiency, it's about enabling our mission to deliver Whole-Person Legal Care™ to clients navigating their most challenging moments.

As our Operations Manager for Personal Injury Pre-Litigation, you'll lead our case manager teams, refine our processes, and serve as the critical bridge between attorneys and operational staff.

About CR Legal Team

CR Commitment! CR Results!

We're Over 35 Years Strong and We're Just Getting Started!

We're not your typical law firm. We're a Team of dedicated professionals serving clients across North Carolina and beyond. Our Brand Promise is powerful :

We Stand Up For You!

We live this promise through our Core Values :

Care Like Family - For over 35 years, we have Cared for our clients as if they were members of our own families.

Listen To Learn - We believe that as long as we live, we should be learning and seeking to understand others.

Do What's Right - We remain fierce and loyal advocates for those who cannot always speak for themselves.

We celebrate diversity of thought and action. We believe collaboration drives innovation. We're committed to continuous learning and growth for our clients, our communities, and every member of our Team.

The Role

This is a high-impact position focused on managing case manager leaders and staff within the Personal Injury Pre-Litigation division. You'll work closely with senior leadership and be mentored by our PI Senior Partner, Litigation Operations Manager, and Managing Partner.

What You'll Do

Team Leadership : Lead, coach, and mentor case manager leaders and staff. Handle screening and hiring to performance management and professional development. Foster a culture of belonging, continuous improvement, and accountability.

Process Identification & Refinement : Find what's broken, fix what's complicated, document what works. Evaluate and recommend improvements to operational policies and procedures that align with firm goals and deliver exceptional client experiences.

Process Compliance : Ensure our pre-litigation workflow is followed consistently across all case managers. Oversee execution from Case Setup through Closing. Identify bottlenecks, refine procedures, and make sure every case manager executes consistently.

Consistency Across Process : Ensure same quality output regardless of who's handling the file. Develop and execute training programs on department-specific processes and procedures. Lead change management initiatives within the practice area.

Workflow Management : Balance attorney and case manager workloads, project capacity needs, and optimize throughput. Monitor case progression, balance caseloads, and keep cases moving through stages efficiently. Track throughput and adjust as needed to optimize team effectiveness.

Attorney-Case Manager Alignment : Serve as the bridge that keeps attorneys and case managers aligned and communicating effectively. Translate legal strategy into operational execution, ensuring case managers understand attorney expectations and priorities. Facilitate communication, coordinate on case assignments, and resolve misalignments before they become problems. Partner with senior attorneys on case triaging and assignment strategies. Create clear communication channels that enable seamless collaboration between both teams.

KPI Compliance & Division Morale : Hit the numbers while keeping the team motivated and thriving. Produce weekly, monthly, quarterly, and annual operational reports. Leverage KPI dashboards to monitor client satisfaction, case flow, response times, and operational efficiency. Use data to identify trends, anticipate challenges, and recommend solutions. Address concerns proactively, recognize excellence, and maintain the morale that makes this division work.

Cross-Functional Collaboration : Coordinate with other departments to solve complex operational challenges. Support implementation of new technologies, processes, or organizational changes. Travel to various office locations as needed.

What You Bring

Required Qualifications

Education : Bachelor's degree in business, management, or related field.

Experience : Minimum 3+ years in operations management or supervisory roles (or equivalent combination of education and experience).

Personal Injury Law Experience : Required-you understand the unique workflows, compliance requirements, and client journey in PI practice.

Technology Proficiency : Comfortable with case management systems, databases, and data analytics tools

Leadership Track Record : Demonstrated success in leading teams, managing performance, and driving operational improvements

Preferred Qualifications

Post-graduate degree preferred.

Experience with Litify Case Management Platform or similar legal tech systems

Bilingual capabilities (English / Spanish).

Background in implementing process improvement methodologies (Lean, Six Sigma, etc.).

Experience managing case managers or paralegals in personal injury practice.

Essential Attributes

Analytical mindset : You love digging into data to find insights and solve problems.

Emotional intelligence : You lead with empathy and build strong relationships.

Team player : You collaborate effectively and support others' success.

Adaptability : You thrive in dynamic environments and navigate ambiguity with confidence.

Service orientation : You understand that operations exists to serve clients and Team Members.

Cultural alignment : Our Core Values resonate deeply with how you lead and work.

What We Offer

• Inclusive, diverse environment where every voice matters
• Competitive salary commensurate with experience
• Performance-based bonus program tied to individual and firm success
• Comprehensive medical plans including zero-premium HDHP option (employee-only coverage)
• Dental and vision coverage
• Virtual healthcare access for convenient care
• HSA and FSA options for healthcare savings
• 401(k) with employer match to build your future
• Disability insurance (employer-paid long-term disability)
• Life insurance (employer-paid basic coverage with additional voluntary options)
• 11 paid holidays annually
• Paid time off to recharge and care for what matters
• Employee Assistance Program for mental health and wellbeing support (employer-paid)
• Team Member Discount Program (Perks at Work)
• Benefits Assistance / Advocacy Program (Employer-paid)
• Innovative technology stack including Litify / Salesforce integration
• In-office collaboration balanced with operational flexibility

Professional Development

Our Commitment to You

At CR Legal Team, we don't just talk about our values, we live them. When you join our Team, you're joining a family that will :

✓ Invest in your professional growth and development

✓ Value your unique perspective and contributions

✓ Support you through challenges and celebrate your wins

✓ Give you the resources and autonomy to make meaningful impact

✓ Partner with you to build something bigger than any one person

Ready to Stand Up For Justice With Us?

If you're an operations leader who wants to do work that matters, where your process expertise enables life-changing legal services, where your leadership develops exceptional teams, and where your daily contributions directly impact clients' lives, we want to hear from You !

CR Legal Team is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members!

#CRJOBS