Customer Service Representative

Job Description :

• The Customer Service Representative is responsible for providing and maintaining updated information for customers.
• Perform administrative functions supporting customer service functions and sales order entries.
• Provide monthly status of open orders and follow up with customers and Production.
• Maintain record of asset delivery progress and invoicing.
• Interact with Production, Buyer and Planner for follow-up of customer orders.
• Resolve licensing issues received from customers and record in support database.
• Maintain and improve the integrity of the data in the MFGPRO database.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.