Installer Technical Support Manager

Installer Technical Support Manager

Location :  Raleigh, NC

Department :  Distribution

Status :  Full-Time, W2

Salary Range :   $55,000 – $70,000

Schedule :  Monday–Friday, 8 : 00 am – 5 : 30 pm (Occasional evening / weekend support as needed)

Who We Are

The Hybrid Geek is one of the fastest-growing hybrid battery companies in the United States. Since 2016, we’ve built a strong national reputation for quality, innovation, and affordable hybrid battery solutions. As we expand coast-to-coast, we are investing heavily in training, operational excellence, and the leadership needed to support a nationwide installer workforce.

Our mission is simple : extend the life of hybrid vehicles, reduce waste, and deliver a modern, reliable customer experience. Our values are Grit, Excellence, Execution, Kaizen (continuous improvement), and Sustainability.

Why Work With Us

• Lead a growing nationwide installer team during a major expansion period
• Step into a role with real leadership authority and operational impact
• Become the core technical expert for hybrid battery installation support
• Help develop training materials, SOPs, and a technical knowledge base
• Work in a modern environment using digital tools, chat systems, video content, and mobile diagnostic workflows
• Support highly motivated installers, a strong call center team, and our growing warranty department
• Influence company-wide standards and shape a department that will become essential as we operate across the U.S.
• This is a hands-off-field role focused on technical leadership, installer coaching, and remote diagnostic support — not day-to-day installation work.

About the Role

The Installer Technical Support Manager is both a technical expert and a leadership role. You will guide, train, and support our team of mobile hybrid battery installers while providing real-time technical assistance during field installations. You will also support the call center and warranty team by evaluating diagnostic trouble codes, system failures, and technical customer concerns.

This role requires strong leadership skills, a background in automotive diagnostics, and the ability to help installers troubleshoot issues remotely via phone, chat, and video. You will also be responsible for building training materials, writing SOPs, and helping professionalize this department as we scale nationwide.

Key Responsibilities

Leadership & Team Management

Technical & Diagnostic Support

Training & Knowledge Development

Cross-Functional Collaboration

KPIs & Accountability

National Support Expectations

Must-Have Qualifications

Preferred Qualifications

Hiring Manager Note

"We operate as a lean, fast-paced small business. I am looking for someone who can move seamlessly between high-level strategy and hands-on execution. Someone who enjoys solving problems, developing people, and building technical systems from the ground up. This is a critical leadership hire for 2026, and we are being thoughtful and selective as we evaluate applicants.

If you have relevant experience, unique projects, or transferable skills that showcase your leadership and diagnostic expertise, feel free to highlight them when you apply. It will help us evaluate your fit for the first round of interviews more effectively."  - Adrian Castilo, General Manager

Ready to Apply?

If you’re ready to lead a national installer team, act as our technical expert, and develop the systems that support our nationwide expansion, we’d love to hear from you.