Sr Technical Support Specialist

In this role, you will provide consistent, high-quality service to ADP clients. In addition, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or case-based communication.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.

What you'll do :

• Be a Trusted Advisor and Problem Solver.  You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
• Build Relationships.  You will build relationships with clients using the phone, email, and / or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
• Superior Time Management.  You adhere to a daily schedule and organize yourself to deal with a high volume of inbound escalations / issues. Daily phone time may increase during peak seasons.
• Demonstrate Client Focus.   You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve issues in a timely and professional manner.

TO SUCCEED IN THIS ROLE :

Required Experience