Customer Service Representative I / II

Customer Service Representative

Rancho California Water District is accepting applications for a Customer Service Representative. Interested candidates MUST include a resume, cover letter, and completed application at www.ranchowater.com / careers to be considered for this position. We will be taking applications until Monday, December 1, 2025 @ noon.

Interested applicants must submit a completed application at https : / / www.governmentjobs.com / careers / ranchowater. The recruitment process will include, but not limited to, an application review, skills testing, and panel interview.

Recruitment Closes - Monday, December 1, 2025 @ noon

Panel Interview - Week of December 15, 2025

Job Description

Under immediate supervision, perform basic billing, accounting, clerical, or customer service duties. Some positions may rotate between a variety of these duties in the office.

CLASS CHARACTERISTICS

• Customer Service Representative I This is the entry-level classification. Positions assigned to this level perform limited or routine billing, accounting, clerical, and customer service duties under close supervision. Employees at this level may be in a training capacity and typically does not require significant previous work experience in the applicable field.
• Customer Service Representative II This is the journey level classification. Positions assigned to this level perform a full range of billing, accounting, clerical, and customer service duties under general supervision. Employees at this level are expected to be fully trained and competent, and typically requires significant previous work experience in the appropriate field.

EXAMPLE OF DUTIES

Qualifications

Customer Service Representative I Knowledge of :

Ability to :

In addition to the qualifications for Customer Service Representative I :

Customer Service Representative II Knowledge of :

Ability to :

Physical Requirements / Working Conditions

The essential functions of this position will require the employee to perform the following physical activities :

Other requirements :

Selection Guidelines

The appropriate knowledge, skills, and abilities can be achieved through a variety of combinations of experience and training. A typical example is :

Customer Service Representative I Experience :

Experience :

One (1) year experience of general accounting and / or clerical customer service, billing or field services experience

Public utility experience, preferred

Education / Training :

Equivalent to the completion of the 12th grade.

Licenses and Certificates :

Valid California driver's license, required.

Customer Service Representative II Experience :

Experience :

One (2) years experience in general accounting, clerical customer service, or billing

Public Utility experience, required.

Education / Training :

Equivalent to the completion of the 12th grade

Specialized training in accounting and customer service, required.

Licenses and Certificates :

Valid California driver's license, required.

Employee Benefits

The District provides eligible employees the opportunity to participate in various employee benefits. A few of those benefits are listed below :

Medical Insurance Eligible employees and dependents have the opportunity to enroll in medical insurance in accordance with District policies and applicable plan documents. Enrollment is available the first (1st) day of the month following the date of hire. Medical premium costs are shared between the District and the employee.

Medical Insurance Waiver Eligible employees may waive their medical insurance with proof of other health insurance. The monthly cash payment in lieu of medical insurance benefits will be equal to the lowest medical insurance premium for the employee only rate.

Dental and Vision Insurance Eligible employees and dependents have the opportunity to enroll in dental insurance and vision by 100% by the District. Enrollment is available the first (1st) day of the month following the date of hire

Flexible Spending Account (FSA) Eligible employees are able to participate in a FSA for out-of-pocket health care and dependent care expenses through the District's Flexible Spending Account Program.

Life Insurance The District provides eligible employees Group Insurance at twice their annual salary, capped at a maximum of $375,000 no cost to the employee. Employees will pay taxes based on the appropriate IRS Tax Table or Schedule for life insurance amounts in excess of $50