Support Services Specialist - Dental Patient Business Office

Healthcare Administrative

Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being!

Responsibilities :

Insurance Coordination and Financial Counseling / Planning

o Counsel dental students and patients on estimated insurance coverage / benefits and out of pocket expenses for upcoming appointments.

o Set up monthly payment plans per college guidelines.

o Advise providers on maximizing insurance benefits for patient care.

o Communicate insurance coverage lapses or maxed benefits to providers and managers.

o Forward preauthorization and claim appeal requests to appropriate offices.

o Monitor patient accounts, initiate refunds, and contact delinquent accounts.

Account Management

o Collect balances and down-payments, record transactions in Patient Accounting System (PAS).

o Reconcile cash collections, ensuring financial accuracy.

o Process credit card transactions.

Student Education

o Instruct students on checking insurance eligibility and benefits.

o Guide students in formulating affordable treatment plans.

o Communicate necessary documentation for successful insurance claims adjudication.

Communication and Collaboration

o Share relevant information with the team for streamlined operations.

o Direct patient complaints to Patient Representatives for resolution.

Salary : $49,968 (Pay Grade : 3A)

Schedule : Monday Friday, 8 : 00am 5 : 00pm

May require occasional overtime.

Work Location : On-Site

Required Qualifications :

Bachelor's degree or equivalent combination of education and relevant experience.

High level, fast-paced customer service experience in a financial, health care, or other relevant environment including :

o Excellent written, verbal, and interpersonal communication skills.

o Strong attention to detail and ability to maintain a high level of accuracy.

o Proficiency with word processing, spreadsheets, calendaring, and presentation software (i.e. Microsoft or Google).

o Demonstrated ability to maintain professionalism and handle difficult and complex situations.

o Demonstrated active listening skills.

o Experience utilizing conflict management / resolution skills and de-escalation techniques.

o Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.

Desirable :

• Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
• Knowledge of healthcare billing and revenue cycle.
• Awareness of evolving insurance industry submission trends / changes.
• Experience utilizing electronic health records.
• Knowledge of dental / medical terminology.

Position and Application Details :

In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.

Position NOT eligible for University Sponsorship of Employment Authorization.

Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification.

About Iowa :

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24 / 7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.