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Team Member, Closing Agent Vendor Management

Team Member, Closing Agent Vendor Management

ServiceLinkCharleston, SC, US
1 day ago
Job type
  • Full-time
Job description

Vendor Management Position

Are you ready to take your career to the next level? If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Vendor Management team. This position carries the primary responsibility of maintaining a compliant vendor database while working closely with vendors to resolve concerns and discrepancies. If you proudly consider yourself a detail oriented, efficient and organized worker, consider joining ServiceLink, a company committed to providing the training which will support our employees in reaching their full potential of advancement.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will

  • Recruit new qualified vendors to be added into the database
  • Maintain professional relationships with vendors
  • Update county coverage area, products and fees
  • Review performance and quality of vendors
  • Communicate with vendors regarding performance and quality
  • Work with vendors to ensure adherence to ServiceLink processes and expectations

WHO YOU ARE

You possess

  • Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
  • Prior mortgage servicing or real estate industry experience highly preferred
  • Intermediate Excel knowledge (Vlookups, Formulas, Pivot Tables, etc.)
  • Excellent customer service and communication skills
  • The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
  • A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
  • The ability to work independently and as a part of a team

    • Responsibilities

  • Proficiency using ServiceLink operating systems and internal search engines
  • Adhere to company policies and procedures
  • Maintain professional relationships with vendors
  • Make necessary updates to vendor profiles, as needed
  • Update county coverage area, fees, products and base schedule information for vendors, as needed
  • Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps
  • Monitor vendors for overall performance and counsel, as necessary
  • Recruit new qualified vendors to be added into the database
  • Help seek resolution to any billing / payment inquiry
  • Maintain team folders
  • Ability to assist vendors with all aspects of their daily work, as needed
  • Meet production goals and accuracy requirements
  • Follow up for appointment updates and other vendor-related task, as needed
  • Answer incoming phone calls
  • Work directly with other internal departments, as needed
  • Perform all other duties as assigned

    • Qualifications

  • High School diploma or equivalent required
  • Intermediate Excel knowledge (VLookup, Formulas, Pivot Tables, etc.)
  • Prior mortgage servicing or real estate industry experience highly preferred
  • Excellent customer service and communication skills
  • The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
  • Detail oriented, efficient and organized
  • Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
  • Must be able to work overtime if needed
  • Must be able to multi-task
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    Team Member Closing • Charleston, SC, US

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