Professional Event Staff

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provides help desk support to end-users for PC server or mainframe applications and hardware through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organizations customer relationships. May interact with network services systems software analyst and / or applications development to restore service and / or identify and correct core problems.

What Part Will You Play

• Receives escalated (non-)routine client issues through multiple sources (via phone Client Support Help Desk (CSHD) Client Portal email etc.); reviews information to define issues and determines the ultimate impact. Documents and / or generates a CSHD ticket classify severity (1-Critical 2-High 3-Medium 4-Low Impact) and notifies appropriate business or technical resource to solve non-routine internal / external client issues. Leads all efforts to facilitate appropriate resolution tasks to provide service or assistance required. Is the primary contact for Severity 1 or Critical Impact issues (e.g. critical system availability issues critical access failures critical service level failures etc.) coordinates all relevant groups to initiate and ensure prompt issue resolution.
• Provides the highest level of technical support (level three) handling the most difficult or escalated issues related to desktop Personal Computer or merchant terminals; creates / programs custom terminal files for higher level merchants based on merchant system selection. Provides Subject Matter Expert (SME) advice to level one and two tier support personnel and researches and develops solutions to new or previously unknown issues. Reviews CSHD tickets and assesses the time already spent with the client so that the work is prioritized time management is sufficiently utilized and ensures compliance with client Service Level Agreements (SLA) / service contracts. Displays SME proficiency of company systems / client operating systems to include company module / system enhancements while facilitating external / internal client meetings.
• Verifies systems during and after scheduled outages / maintenance including ad-hoc validation and authorization of screens web sites and other company managed data for clients. Monitors critical path processing to confirm that benchmarks are met and notifies clients on any missed deliverables. As the informal leader provides client communication for disaster recovery and system outages.
• Directs and assists with orientation training and mentoring others as outlined by management.

What Are We Looking For in This Role

Minimum Qualifications

Preferred Qualifications

What Are Our Desired Skills and Capabilities

Pay Range : 28.40 - 36.07 - 43.74 USD Hourly

The above represents the expected (select : salary or hourly) range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Required Experience :

Unclear Seniority

Key Skills

Marketing,Catering,Organizational skills,Hospitality Experience,Management Experience,HubSpot,Event Planning,Events Management,Project Management,Event Marketing,Leadership Experience,negotiation

Employment Type : Part-Time

Experience : years

Vacancy : 1