Cancer Center Scheduling Specialist

Cancer Center Scheduling Specialist

Reports To Position : Cancer Center Operations Manager

Department : St. Charles Cancer Center

Date Last Reviewed : February 2022

Our Vision : Creating America's healthiest community, together

Our Mission : In the spirit of love and compassion, better health, better care, better value

Our Values : Accountability, Caring, and Teamwork

Department Summary : The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care treatments. All of our staff support our patients in the various stages of their treatments.

Position Overview : The Cancer Center Scheduling Specialist at St. Charles Health System is responsible for scheduling appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include any or all of the following : Patient registration, information retrieval, insurance authorizations, charge capture, and other duties. The Scheduling Specialist must maintain excellent customer service relations with patients, hospital staff, office staff, and physicians. This position does not directly supervise any other caregivers.

Essential Functions and Duties :

• Schedules inpatient / outpatient procedures and appointments as ordered by the patient's physician or authorized designee.
• Schedules multiple appointment types including : new patient visits, infusion / chemotherapy services, radiation therapy services, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures.
• Coordinates patient care with outside facilities.
• Demonstrates excellent customer service skills and handles high volume of calls.
• Understands medical terminology and procedures.
• Responsible for communicating pertinent information related to procedures. Accurately process written orders, enters appointments into scheduling system. Prioritizes work to ensure all details are addressed and proper documentation is input into system.
• Responsible for accurate patient registration. Pre-registers the patient in the registration system, collects patient demographics, insurance information, and collects required co-pay / deposits. Processes payment accurately, and completes daily deposits. Understands how to perform RTE (real time eligibility) for insurance benefits. Assists with prior authorization when needed.
• Retrieves and scans patient records and forms into appropriate EMR systems.
• Prepares physician reports and correspondence.
• Responsible for accurate charge entry and performs review of charges.
• May be required to cover responsibilities in Bend and Redmond sites.
• Assists with special projects as needed.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education :

Licensure / Certification / Registration :

Experience :

Personal Protective Equipment :

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Additional Position Information :

Physical Requirements :

Schedule Weekly Hours : 40

Caregiver Type : Regular

Shift : First Shift (United States of America)

Is Exempt Position? No

Job Family : Scheduler

Scheduled Days of the Week : Monday-Friday

Shift Start & End Time : 0800-1700