Customer Service Rep II- 610574

Customer Service Rep II

Glastonbury, CT

4 Months

Pay : $20 per hour

Hybrid in CT 9-5 shift

potential to convert up to 5 hours of OT when needed

The Customer Service Operations Associate Cross-Functional Support Specialist plays a key role in advancing both short- and long-term business development initiatives. This position supports cross-functional teams by executing a wide range of administrative, operational, and research-based tasks that contribute to the organization s growth, efficiency, and strategic direction. The ideal candidate is highly organized, detail-oriented, and technologically adept, with the ability to pivot across teams, manage competing priorities, and contribute to high-impact projects in a fast-paced, collaborative environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Execute tasks and initiatives in alignment with established strategic roadmaps, while maintaining the flexibility to pivot and reprioritize in response to shifting business objectives, stakeholder input, or emerging opportunities.

Act as a cross-functional liaison between departments, teams, and business units to ensure alignment and continuity in strategic initiatives.

Communicate effectively with internal stakeholders and external clients through clear, professional oral and written correspondence.

Identify and recommend improvements to departmental deliverables, workflows, and tools to enhance operational efficiency and support strategic goals.

Write, maintain, and update workflows and standard operating procedures (SOPs) to ensure consistency, clarity, and efficiency across operational and strategic processes.

Support the intake and processing of client orders from multiple sources, ensuring adherence to established workflows and business rules.

Ensure data integrity and transparency throughout the various builds and Database Development work using system-driven task management tools and industry-specific knowledge.

Understand how to create and maintain client accounts, generate invoices, apply templates, and centralize application materials to support seamless end-to-end order fulfillment.

Review and validate incoming orders for compliance with client expectations, pricing structures, and internal protocols.

Collaborate with service teams to support the execution of client deliverables and ensure timely fulfillment of orders.

Partner with other teams to onboard new clients, contributing to the strategic growth of the organization.

Maintain and enhance internal knowledge databases by identifying outdated or missing information and initiating research updates.

Flexibly pivot across teams and contribute to large-scale projects or strategic initiatives as needed.

OTHER DUTIES Other duties as assigned.

Requirements (years of experience, educational background, technical skills, etc.) : JOB QUALIFICATIONS Education :

Minimum Bachelor s degree, or equivalent experience

Experience : - 2+ years of customer service and / or licensing experience is required Other

Knowledge, Skills, Abilities or Certifications :

Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients

Use of considerable tact and discretion when dealing with partners, clients, or sensitive data

Experience in training, guiding, and mentoring others

Proven success in meeting deadlines for multiple concurrent projects

Identifying and / or implementing process improvements.

Ability to adapt to changing regulatory environment

Ability to work independently, handle pressure, multi-task, and prioritize work at all times Excellent organizational and communication (both verbal and written) skills

Ability and desire to work in a fast-paced environment while effectively collaborating with others

Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)

Excellent attention to detail and high degree of accuracy and consistency.